Customer Service Representative 1

Job Description

Wells Fargo’s Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision – and design every product and service – with our customers in mind.

It starts with you. We must attract, develop, retain and motivate the most talented people – those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The CLG team includes Home Lending, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses and other key partners.

Our Dealer Services team supports one of the nation’s leading auto lenders. The team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide.

This position is in our Welcome Call Department. The position uses an outbound dialer to contact our customers that have just received an auto loan within last 4 weeks. The start date for this position is set for February 13, 2017. The first 2 weeks will consist of an in person paid training class that begins on your first day.

Initially, the CSR will focus on developing a rapport with the customer, so they will share information. As a new customer with Wells Fargo Dealer Services, we would like to talk with the borrower about their recent purchase? What type of car did they buy? What year model? What color? While the customer is sharing, the Team Member is reviewing the information that is in the system. We are also looking to see if the purchase may be a straw purchase, where a customer is buying for their family member or if there is any other fraudulent activity occurring while at the same time providing the highest level of customer service a customer can experience. The role focuses on two major skills, customer service and risk prevention.

Department Hours Mon-Thurs, 10 am – 9 pm, with an occasional Saturday. Hours are subject to change based on business need.

Training Hours: 8:00am-7:00pm

Required Qualifications

  • 1+ year of experience interacting with people or customers, demonstrated through work, military, or education

Desired Qualifications

  • Ability to effectively listen and elicit information
  • Excellent verbal, written, and interpersonal communication skills
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to troubleshoot common computer problems

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

TX-Irving: Min: $24,900 Mid: $30,000

Street Address

TX-Irving: 6051/6061 N State Hwy 161 – Irving, TX

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

0044127 WF CONSLNDG GRP


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