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Wells Fargo

Control Senior Associate - Retail Core Operations

Clive, IA

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

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Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas - including retail deposits, debit card transaction and purchase volume, and small business lending - our primary goal is delivering for our customers.
CSBB Control Management serves as the front line of risk management and is primarily responsible for ensuring effective front-line risk identification, measurement, monitoring, controls, and mitigation for the CSBB businesses. This team works to ensure internal controls, processes, and procedures are adequate and effective, and executive management understands the risks, exposures, and trends that impact the business. The group also collaborates on projects and initiatives by providing support and awareness of risks and mitigating control solutions.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, wire transfers, cash vault and lockbox services, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Divisions include ATM Strategy and Vendor Solutions; Business Planning and Transformation; Customer Excellence, Controls and Enablement; Customer Service; Fraud and Claims Management; Retail Core Operations; and Workforce Management, Capacity Planning and Productivity Analytics.
This position within the CSBB Operations Control team executes operational risk self-assessment and reporting processes for assigned businesses within CSBB Operations and ensuring corporate standards for the Risk & Control Self-Assessment (RCSA) operational risk platform are met.
Specific responsibilities include:
  • Leads and influences partnerships with the business process owner by consulting and providing expertise and strategic direction in the control design to effectively mitigate risks, including design of effective means of measurement.
  • Contributes to the development and enhancement of the business control environment through execution of the Risk and Control Self-Assessment (RCSA) program.
  • Engages in the development and implementation of new controls, action plans, and root cause analysis.
  • Supports the Business with implementation of Control programs by providing consultative guidance.
  • Assesses and designs appropriate metrics to inform and monitor the health of the operational risk environment.
  • Supports a strong risk management culture through the implementation of key risk management programs into the standard operating framework of the business.
The selected candidate will be required to work at one of the following Wells Fargo locations: Charlotte, NC; Minneapolis, MN; Phoenix, AZ; West Des Moines, IA; or Dallas, TX
Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Required Qualifications
  • 5+ years of experience in risk management or 5+ years of financial services industry experience, of which 3+ years must include direct experience in risk management
Desired Qualifications
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to present to multiple levels of management
  • Ability to present to decision makers in a professional and confident manner
  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
  • Strong organizational, multi-tasking, and prioritizing skills
  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Other Desired Qualifications
  • Provides consultation, expertise and strategic direction in the control design to effectively mitigate risks.
  • Ensures the effective implementation and ongoing maintenance of the business control environment through execution of the Risk and Control Self Assessment (RCSA) program.
  • Gathers and analyzes data to understand and diagnose issues; designs appropriate reporting and metrics to inform and monitor the health of the operational risk and control environment.
  • Leads and influences the design and implementation of business controls programs and complex initiatives generally spanning multiple business lines.
  • Consults with business groups to assess the issues and assist with the development of corrective action plans.
  • Builds and maintains partnerships with the business.
  • Experience executing or supporting back office bank operations processes (check processing, deposit reconciliation, exceptions, returns, wires, etc.) including understanding of the associated risks and regulatory requirements.
Street Address
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
NC-Charlotte: 301 S College St - Charlotte, NC
NC-Charlotte: 401 S Tryon St - Charlotte, NC
MN-Saint Louis Park: 435 Ford Rd - Saint Louis Park, MN
MN-Shoreview: 1801 Parkview Dr - Shoreview, MN
MN-Minneapolis: 600 S 4th St - Minneapolis, MN

Disclaimer
    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Benefits Summary
Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Job ID: WellsFargo-5601278-1
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA
    • HSA
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Assistance Program
    • Family Support Resources
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

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