Collector 2

Job Description

Our foundation for success can be summarized in three beliefs:

Our product is service.

Our value added is financial advice and guidance.

Our competitive advantage is our people. It all begins with outstanding talent.

In Consumer Lending, we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The Consumer Lending team includes Home Lending, Personal Lending, and Dealer Services, including the professional services teams that partner with these businesses and other key partners.

Join the #1 Used Auto lender (Source: Autocount)

Our Dealer Services team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide.

Collector 2 – Early Stage Collections

Primarily responsible for servicing outbound and inbound collection calls related to "Low Risk" accounts, while maintaining good customer relations with the borrower. Exhibits exemplary customer service while initiating outbound calls and receiving inbound calls from customers. Conducts conversations and negotiate with customers regarding resolution of delinquency and education of contractual terms and obligations. Verifies customer personal contact information and accurately documents customer conversation into collection system. Reviews account payment histories and misapplied payments. Other duties as assigned.

Position Hours: Must be available to work any schedule during hours of operation. Department hours are: Monday - Thursday (7 am – 8 pm), Friday (7 am – 7 pm) and every other Saturday (rotating 7 am – 11 am and 9 am -1 pm). Shift to include three day shifts and two night shifts, with every other Saturday. Hours/Days may change due to business needs.

Training Hours: Six week training class, Monday – Friday, 8 am – 5 pm.

Required Qualifications

  • 1+ year of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment

Desired Qualifications

  • Basic Microsoft Office skills
  • Good verbal, written, and interpersonal communication skills
  • Ability to work effectively, as well as independently, in a team environment
  • Strong attention to detail and accuracy skills
  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Experience assessing and meeting the needs of customers
  • Customer service focus with the ability to listen to customer needs and recommend solutions
  • Ability to communicate confidentially and professionally

Job Expectations

  • Ability to work nights, weekends, and/or holidays as needed or scheduled

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

0044080 WF CONSLNDG GRP


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