(Collections Portfolio Representative) - Equipment Finance Portfolio Rep1
Wells Fargo Equipment Finance (WFEF) is the largest bank-owned equipment leasing and finance company in the U.S. with a portfolio exceeding $45 billion, more than 250,000 active customers and 3,000+ team members with coverage in all 50 states and Canada. WFEF provides a full spectrum of financing and lease options for customers’ equipment and capital expenditure requirements through Wells Fargo business, commercial and corporate banking channels, relationships with equipment manufacturers, dealers, distributors and direct to market. WFEF has Industry and Asset-type specialists devoted to Construction Equipment, Commercial and Specialty Vehicles, Vendor Finance Programs, Technology Finance, Food, Beverage, Agriculture, Healthcare, Energy/Marine and Corporate Aircraft. It is the #1 non-captive lender for construction equipment and commercial vehicles.
Responsible for supporting, reviewing, negotiating, and adjusting a primarily low risk collection portfolio which typically requires special handling or analysis to reduce delinquent/problem loans within framework of company, vendor, or investor guidelines. Functions may include: analyzing credit/account information; skip tracing; handling workout and restructuring problem loans; restructuring payment plans; may analyze vendor program remedies/recourse to determine loss projections; may support vendor programs and volume goals through regular and consistent vendor interaction; may assist in preparation of legal actions; analyze account equity to determine loss projections; monitor portfolio for policy compliance for BQR, CQR and adherence to risk ratings and compliance matters. Utilizes a solid understanding of company policies, procedures and collection systems in performance of duties. Refers more complex issues to higher level portfolio staff.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
- 6+ months of experience in one or a combination of the following: customer contact, customer service, collections, loan workout, sales, or financial services; or an AA/AS degree or higher
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Ability to work in a fast-paced deadline driven environment
- Effective organizational, multi tasking, and prioritizing skills
- Excellent verbal, written, and interpersonal communication skills
- Good analytical skills with high attention to detail and accuracy
- Intermediate Microsoft Office skills
- Solid problem solving skills
Other Desired Qualifications
6+ months financial services experience
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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