Client Program Leader -- Merchant Services

About this role:

Wells Fargo is seeking a Client Program Leader in Merchant Services to lead complex, high-impact onboarding and integration projects for strategic merchant clients. This role requires deep expertise in merchant services, project management, client relationship management, Wells Fargo product integration, third-party vendors, and cross-functional coordination. The ideal candidate will be a proactive leader with a proven track record of managing large-scale implementations, optimizing client experiences, and delivering results in a fast-paced and evolving environment.

In this role you will:

• Project Leadership & Execution
  • Own end-to-end implementation lifecycle for large enterprise merchant accounts
  • Develop and manage large program matrix structures using industry best practices for Program and Project management, Stakeholder management, and executive reporting.
  • Lead cross-functional teams including sales, account managers, technical support, and vendor partners
  • Ensure all projects are delivered on time with exceptional project collateral and successful transition to account managers
• Client Engagement
  • Facilitate status meetings, provide progress updates, and resolve escalations
  • Coordinate internal resources to ensure timely setup of merchant accounts, payment gateways, and reporting tools
  • Serve as the primary point of contact for merchant clients during onboarding
  • Develop client implementation and solution guides
  • Ensure client readiness and satisfaction through proactive communication and issue resolution
• Process Optimization
  • Identify and implement process improvements to enhance onboarding efficiency and client satisfaction.
  • Develop and maintain best practices, playbooks, and training materials for implementation teams.
  • Coordinate internal resources to ensure timely setup of merchant accounts, payment gateways, and reporting tools
  • Validate account configurations, onboarding requirements, funding setups, and compliance requirements
  • Monitor implementation metrics and report performance to senior leadership.
• Strategic Collaboration
  • Partner with LOB teams within Wells Fargo, Merchant sales teams, product, and operations teams to align implementation with business goals
  • Contribute to onboarding process improvement and automation strategies
  • Advocate for merchant needs in internal forums and influence product roadmap decisions
  • Influence decisions across stakeholders to improve the client implementation experience

Required Qualifications:

• 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 7+ years of experience in merchant services, payment processing, or financial services implementation
• Proven track record with leading large-scale and multi-stakeholder projects
• Strong knowledge of merchant onboarding and risk controls
• Strong understanding of payment acceptance ecosystems; including POS systems, gateways, processors, and APIs.
• Exceptional project management skills with proficiency in tools like MS Project and JIRA
• Experience with payment platforms like Clover POS, CyberSource Gateway, PAX POS, Commerce Control Center and other Fiserv systems
• Bachelor's degree in Business Administration, Finance, or related field (MBA preferred)
• Agile certification or PMP is a plus

Job Expectations:

• Willingness to work on-site at one of the stated locations on the job opening
• This position offers a hybrid work schedule.
• Relocation assistance is not available for this position.
• This position is not eligible for Visa sponsorship.

Posting Locations:

• Charlotte, NC - 550 S Tryon St.
• Charlotte, NC - 1525 West WT Harris Blvd.
• Atlanta, GA - 1100 Abernathy Rd.
• Irving, TX - 4101 Las Colinas Blvd.

Posting End Date:
5 Dec 2025
*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Client-provided location(s): Charlotte, NC

Job ID: WellsFargo-R-504638-1

Employment Type: FULL_TIME

Posted: 2025-12-02T18:08:16