Business Systems Consultant 3 (Exceptions Management)

About Wells Fargo

Wells Fargo Enterprise Global Services, LLC - Philippines is a subsidiary branch of Wells Fargo Bank, N.A. and a PEZA-registered company with the core business of providing business processing, corporate, and information technology services for Wells Fargo's U.S.-based customers. The company started operations in November 2011, with less than 100 team members. Now, the company has over 4,000 team members and continues to grow. It has constructed a three-building facility, all of which are now occupied.
Because of growth, the company is building an additional center in Metro Manila. Currently, the company has two recruitment centers: Wells Fargo Center, 1180 Wells Fargo Drive, McKinley Hill, Taguig City and Ground floor, Uptown Cluster 2 Building, 36th Street, Uptown Bonifacio, Taguig City.

Core Work Activities:

  • Primary CBT/PVSI Platform Management - Service Management contact for Exceptions Process Management
  • Identify different processes between different lines of business, exception type, control standards, etc.
  • Acts as a liaison between highly skilled technology teams and business/project partners by planning, conducting, and directing the activities of Exception Management.
  • Communicate with Application Team resources or SME's for completion and information gathering required for exception writing
  • Create documentation and presentation decks that will be presented to Enterprise leaders
  • Coordinate with Enterprise Information Security Team for approvals and discussion on compliance issues, risk exposures, mitigating controls, etc.
  • Facilitate discussion/meetings with and between application teams, Enterprise approvers, technology teams (including meeting minutes)
  • Write policy exceptions in Policy Works. Meet required standards and translate all gathered information to the exception form
  • Act as a Subject Matter Expert on any ISPEM-related concerns, including Policy Works, Exceptions, Control Requirements, Standards and Procedures.
  • Responsible for notification, tracking, timeline alerts, and escalations when needed
  • Maintain timelines, track deliverables and issues, pre-empt possible breaches/expirations
  • Compile a weekly, monthly or annual reporting that can provide status updates to all stakeholders
  • Provide analysis and problem solving when and where needed
  • Identify opportunities to enhance existing processes, provide inputs for process improvement
  • Follow all defined IT standards and processes
  • It is possible for future growth within and outside of the Security and Risk circle, here is a general summary of what you will encounter;
Activities Specific to any Platform Management - Service Management Team:
  • Primary PVSI/CBT Platform Management Team (PMT) interface to other technology teams including ETI-Service Delivery Technology (SDT), Application Teams, Project Management, et al.
  • Facilitate discussions/meetings (including meeting minutes) with technology teams
  • Maintain timelines
  • Track deliverables and issues (and escalate when needed)
  • Provide status updates
  • Provide analysis and problem solving where needed

Market Skills and Certifications
Preferred Skills:
  • Process management, service delivery and management skills are a required
  • Proficient in reporting, data and process analysis
  • Able to use analytics tools such as MS Excel, and able to do simple reporting queries from reporting tools/sites
  • Technical knowledge, can translate technical discussion to senior management language
  • Excellent communication skills and problem solving ability
  • Excellent listening skills and be able to take down notes both technical and non-technical information
  • Must be able to work independently, and within a team dynamics
  • Willing to work on different shifts (mid and night)
Take the first step
Visit our Recruitment Centers:

1. Uptown: Ground floor, Uptown Cluster 2 Building, 36th Street, Uptown Bonifacio, Taguig City. Mondays through Fridays, from 11:00 a.m. to 10:00 p.m.
2. McKinley Hill: 1180 Wells Fargo Drive, McKinley Hill, Upper McKinley Road, Taguig City. Mondays through Fridays, from 11:00 a.m. to 10:00 p.m.

Important note: In the interest of a faster and easier application process, kindly bring the following documents if they are available: valid government IDs (2 primary or 4 secondary), Certificate of Employment from your 2nd to the most recent employer with your start and end date, NSO-issued birth certificate, proof of SSS, TIN, Pag-Ibig, PhilHealth, and proof of education. Thank you for your cooperation


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