Assistant Branch Manager

Job Description

At Wells Fargo, our vision is to satisfy our customers’ financial needs and help them succeed financially. As a manager, you will help us deliver on our vision and build lifelong relationships with our customers. You will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. In your role as a manager, you will also demonstrate leadership by building and sustaining an inclusive culture that values diversity, and helping your team understand and be inspired by their connections to the Vision & Values of Wells Fargo. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.

As a member of the branch management team in large-sized branch locations, this job is responsible for contributing to the overall success of the branch through quality leadership, customer service, and risk management. Assists the branch manager in establishing performance and service objectives. Creates, trains, and coaches a successful team. Is responsible for directing staff to maximize resources and achieve performance objectives. This includes training and problem resolution. Responsible for ensuring compliance with audit and operational regulations and guidelines. Actively recommends products and services to new and existing customers based on their needs. Assumes the duties of the Branch Manager in his/her absence.

This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.

Required Qualifications

  • 1+ year of experience assessing and meeting the needs of customers and/or solving customer problems
  • 1+ year of leadership experience including coaching, training or mentoring

Desired Qualifications

  • Ability to go above and beyond standard job responsibilities
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Basic Microsoft Office skills
  • Collaborative professional skills that advance a collegial and partnered approach to meeting objectives
  • Experience complying with policies and procedures
  • Experience leading and motivating others in a work, military, or other formal organization
  • Experience exceeding performance objectives
  • Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies
  • High motivation with ability to successfully meet team performance objectives while maintaining individual performance long term
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Strong interpersonal skills with the ability to interact with all levels of an organization
  • Ability to work in a fast paced deadline driven environment
  • Solid decision making skills
  • An AA/AS degree or higher in business or finance
  • Experience leading or participating in events and activities for local networks or professional organizations, such as the chamber of commerce, professional business groups, or chapters of national organizations such as the United Way

Job Expectations

  • Ability to work weekends and holidays as needed or scheduled
  • This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position.
  • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.

Street Address

CA-Palo Alto: 400 Hamilton Ave – Palo Alto, CA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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