Apps Systems Engineer 4

ABOUT WELLS FARGO
We are a 160-year-old diversified financial services company providing banking, insurance, investments, mortgage, and consumer and commercial finance. We are the fourth largest Bank in the US. The company has $1.5 trillion in assets. We reach our customers through more than 9,000 stores and more than 12,000 ATMs and the Internet (wellsfargo.com). We are headquartered in San Francisco with more than 270,000 team members in more than 35 countries across our 80+ businesses.

About Wells Fargo (EGS) India Solutions
We are hiring for a position in EGS Delivery in India. EGS stands for Wells Fargo's Enterprise Global Services. We are a critical component of the Wells Fargo strategy to leverage distinct advantages of a global environment. Legally, we are known as Wells Fargo (EGS) India Solutions . Currently we are 12000+ strong team members with 3 locations ( Chennai ,Bangalore and Hyderabad) in India and 1 center in Manila.

Job Description:

•L2/L3 Production Support experience with Genesys Framework, IVR/Cisco components.
•Support Genesys 8.+ Infrastructure ensuring platform is fully operational/available and meets stringent SLA.
•Support Implement/patching/periodic upgrades of the Genesys Infrastructure as required.
•Participate in RCA, Production Issues, reviews with cross multiple functional areas and/or multiple technical platforms.
•Exhibit proficiency in the Troubleshooting/installation and configuration of Genesys/IVR/Cisco systems.
•Timely identifies tracks, manages and, resolves technical issues and risks. Escalates and resolves issues via proper communication channels.
•Generally can work independently with periodic reviews with management
•Communicates openly and effectively with IT associates, senior managements and business users.
•Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components.
•Experience in troubleshooting routing issues in production on call.
•Flexibility to work in a 16/7 environment, including weekends and holidays.

Must Have :
•5+ yrs. experience in Java/J2EE, SOAP/ Restful Web services.
•5+ years of Routing Development/support Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
•5+ years of experience with Configuration management tools.
•5+ years of Linux experience
•2+ years of Splunk experience

Desired:

•Windows Admin Skills.
•Experience on Build automation tools such as uDeploy, XL Deploy, and Jenkins to support CI / CD approach
•Genesys certification in Routing
•Knowledge and understanding of AppDynamics/ Empirix

Market Skills and Certifications
Must Have :
•5+ yrs. experience in Java/J2EE, SOAP/ Restful Web services.
•5+ years of Routing Development/support Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
•5+ years of experience with Configuration management tools.
•5+ years of Linux experience
•2+ years of Splunk experience

Desired:

•Windows Admin Skills.
•Experience on Build automation tools such as uDeploy, XL Deploy, and Jenkins to support CI / CD approach
•Genesys certification in Routing
•Knowledge and understanding of AppDynamics/ Empirix


Meet Some of Wells Fargo's Employees

Lauren S.

Audit Manager

Lauren audits Wells Fargo’s financial reports to assess accuracy and risk. She reviews processes in place, analyzes management controls, and communicates calculations and findings with business partners.

Andrew M.

Innovation Consultant

Andrew incorporates his risk management and creative skills to strategize new and insightful ways to engage customers who interact with Wells Fargo’s various financial products and services.


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