Apps Systems Engineer 4
ABOUT WELLS FARGO
We are a 160-year-old diversified financial services company providing banking, insurance, investments, mortgage, and consumer and commercial finance. We are the fourth largest Bank in the US. The company has $1.5 trillion in assets. We reach our customers through more than 9,000 stores and more than 12,000 ATMs and the Internet (wellsfargo.com). We are headquartered in San Francisco with more than 270,000 team members in more than 35 countries across our 80+ businesses.
About Wells Fargo (EGS) India Solutions
We are hiring for a position in EGS Delivery in India. EGS stands for Wells Fargo's Enterprise Global Services. We are a critical component of the Wells Fargo strategy to leverage distinct advantages of a global environment. Legally, we are known as Wells Fargo (EGS) India Solutions . Currently we are 12000+ strong team members with 3 locations ( Chennai ,Bangalore and Hyderabad) in India and 1 center in Manila.
Use of this job code requires EIT executive sponsor approval. Provides technical consultation and support in the development of computer applications and programs. Analyzes business requirements, designs and writes technical specifications to design or redesign computer solutions. Develops original and/or complex code or provides coding guidance to less experienced staff. Leads and/or performs modeling, simulations and analysis efforts. Verifies program logic by overseeing the preparation of test data, testing and debugging of programs. Participates in overall systems testing. Leads the migration of applications to production. Develops new documentation, participates in the development of department technical procedures and designs user guides. As an escalation point for application support and troubleshooting, provides guidance and direction to less experienced staff in resolution of escalated issues and/or complex production, application or system problems. Leads projects, including assignment of tasks, and provides direction and guidance to less experienced staff. Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan.
Lead for 7+ team members in L1 Monitoring and Incident management team
Good communication skills
ITIL: Incident Management
Existing experience on Application Support Monitoring
Exposure to Any of the popular monitoring tools Service Now, App Dynamics, Netcool
Ability to drive crisis management calls
Market Skills and Certifications
ITIL - change management, release management
Meet Some of Wells Fargo's Employees
Lauren audits Wells Fargo’s financial reports to assess accuracy and risk. She reviews processes in place, analyzes management controls, and communicates calculations and findings with business partners.
Back to top