Apps Programmer/Analyst 3

Primary Skill Unix, SQL (Preferably Oracle), Production Support with IBM BPM (Business Process Manager) Secondary Skill Other Skills (Not Part of Standard Primary/Secondary Skills) Desired: Support experience in IID ( IBM Integration Desinger), TIBCO, Any ETL Tool( Preferably Informatica), BI Tools (Preferably OBIEE), Splunk, AppDynamics, Autosys, JIRA, Production Release Management, BMC Remedy Domain Knowledge Understands Banking concept, Customer Due Diligence
AML, KYC Must Have
• 1 to 3 years of work experience in Production Support with good knowledge on Unix/Linux commands, SQL writing
• 1+ years experience on IBM BPM (Business Process Manager)
• Ability to relate the technical and functional aspects of the application
• Working knowledge of Autosys or any other batch monitoring tool
• Understanding of IT Service Management - Incident/Problem Management, Change/Release Management

Good to have
• Exposure to IBM Integration Designer (IID), Splunk, TIBCO, Informatica, BI Tools (OBIEE), AppDynamics, JIRA, BMC Remedy
• Experience in Customer Onboarding, KYC and AML

• Proactive and Reactive monitoring of the application, connectivity with Partner systems and related infrastructure
• Record incidents and adhere to SLA compliance
• Develop good understanding of the application
• Escalate incidents/outages to the Shift Lead
• Co-ordination with various teams to address issue
• Work on User requests
• Perform Application Health Checks
• Report gaps in production monitoring
• Provide suggestion to improve the End User experience
• Brain storm on automation ideas
• Keep updated on the recurring production issues and resolution steps
• Highlight gaps in documentation
Market Skills and Certifications
HM : Khedia, Manish

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