Apps Programmer/Analyst 2

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories .
About Wells Fargo (EGS) India Solutions
We are hiring for a position in EGS Delivery in India. EGS stands for Wells Fargo's Enterprise Global Services. We are a critical component of the Wells Fargo strategy to leverage distinct advantages of a global environment. Legally, we are known as Wells Fargo (EGS) India Solutions . Currently we are 12000+ strong team members with 3 locations ( Chennai ,Bangalore and Hyderabad) in India and 1 center in Manila.

Job Description

  • Analysis of log/data and work with dev team for permanent solution via Problem management process.
  • Performs application / System Health check and monitoring the batches in Production.
  • Escalates and coordinates the issues to various teams in bank for resolution of issues based on priority and business criticality.
  • Monitor Batches and load the feeds into system. Engaging with upstream and downstream on a daily basis.
  • Analysis and follow-up of systemic or long-running issues
  • Investigate the Production incidents reported by users and provide resolutions as per the SLA standards and as per the defined Production support processes.
  • Root cause analysis of all problems with follow-through to resolution
  • Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team
  • Communicate effectively with our technology partners and clients on a regional or global basis
  • Undertake both individual assignments and participate in team activities
  • Excellent analytical skills combined with an ability to resolve major incidents independently.
  • Support and coordinates Production Deployment activities, BCP and production Hotfixes.

Mandatory Skills
  • 2+ Years of experience in Production Support in banking applications.
  • Expertise in UNIX Commands, SQL, AUTOSYS, Knowledge of active monitoring tools (ITRS) and any scripting language.
  • Good communication skills in written and verbal, with good stakeholder management and interpersonal skills.
  • Good understanding of ITIL and proven experience working within an ITIL aligned operating model.
  • Flexible and dynamic in working approach and able to cope with evolving priorities.
  • Must be willing to work in shifts and to work in weekends on rotational basis.
Good(Desired) to have Skills
  • Exposure to Data warehousing, ETL Concepts and technologies.
Exposure to Middleware technologies like MQ , Solace and etc..
Market Skills and Certifications

Mandatory Skills
  • 2+ Years of experience in Production Support in banking applications.
  • Expertise in UNIX Commands, SQL, AUTOSYS, Knowledge of active monitoring tools (ITRS) and any scripting language.
  • Good communication skills in written and verbal, with good stakeholder management and interpersonal skills.
  • Good understanding of ITIL and proven experience working within an ITIL aligned operating model.
  • Flexible and dynamic in working approach and able to cope with evolving priorities.
  • Must be willing to work in shifts and to work in weekends on rotational basis.
Good(Desired) to have Skills
  • Exposure to Data warehousing, ETL Concepts and technologies.
Exposure to Middleware technologies like MQ , Solace and etc..


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