Network Operations Engineer

At Weight Watchers, we inspire and guide the healthier choices that transform lives. We meet our members where they are and leverage the latest nutritional and behavioral science to help them eat healthier, move more, and shift their mindset. We are a purpose-driven organization and we understand how to create community and deliver personalized services to help our members throughout every step of their journey.  We have more than 50 years of history and trust to build on, and we are leveraging technology, community, and behavior science to help more people around the world reach their goals. Our approach is science-based and evidence proven to help people lose weight and develop healthy habits to live life fully. If being part of a purpose-driven, member-focused, high-performing digital culture sounds exciting to you, we invite you to explore our open positions.

We are uniquely positioned to lead the way in the exciting Health Tech industry. With several million people logging in and using Weight Watchers’ Apps and systems we are modernizing and rebuilding most of our core experiences and embracing modern engineering practices and techniques. Our strategy is to compete in an increasingly digital weight loss market. Our innovative technology fundamentally improves the way people manage their weight, health and wellness. We are agile service oriented, data-driven, cloud enabled and efficient. We’ve built Simple UIs on Angular, micro services in Play/Scala & Node, moved our core data to Mongo and Cassandra and enhanced our mobile apps. As reliance on health and wellness awareness increases, come make an impact on a team that is leading the way!

Role overview

You and your team will manage mission-critical infrastructure, tools, and processes that ensure the highest levels of availability and reliability of all our websites. In this role you will be handling major incident responses.  You will have the opportunity to resolve technical issues across complex and distributed architectures. You must work cross-functionally among a variety of teams and be a core contributor in every significant engineering service or solution that we deliver to our stakeholders.

Key responsibilities (able to work mid-shift 11am-8pm or 12pm-9pm)

* Manage P1/P2 Incidents - Demonstrate expertise within Service Management processes and procedures to manage service impacting incidents 

* Daily Proactive Monitoring and Issue Detection

* Incident and Problem Management with proper global communication

* Day to Day Operations Oversight

* Liaison with Engineering and DevOps Teams to enhance Monitoring

* Provide Performance metrics

* Oversee integration of new IT projects into Operational Support Processes

Experience required

* 2-5 years of industry experience

* Computer science degree or equivalent academic or professional background

* Demonstrated customer-service and communications skills at a management level.

* Strong technical knowledge across a variety of systems

* Experience generating/gathering Operational Metrics within a technology environment

* Experience documenting operational processes within a technology environment

* Ability to manage large workloads, while producing quality work in a fast pace environment with interruptions and deadlines

* Top-notch analytical skills; methodical and detail-oriented planner and problem-solver; ability to eliminate variables, prioritize requirements, identify root causes and present objective, organized information to customers, internal and external partners

* Familiarity with cross-platform scripting languages: python, bash, perl, or PowerShell

• Cloud experience (AWS) • Design/Build experience with data center monitoring solutions • Knowledge of LAN and WAN technologies

Offer of employment is contingent upon the satisfactory results of reference and background checks.  

We hire only the best people. Here are the benefits to being top-notch:
The opportunity to work with some of the best innovators in the industry

Generous healthcare coverage.
401(K) with company match.
Paid Time Off
Paid parental leave
Tuition reimbursement
Annual wellness allowance
Profit Sharing

Weight Watchers is an equal opportunity employer. Weight Watchers does not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

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