Customer Solutions Specialist

Job Description

Customer Solutions Specialist

Albany, GA

Starting Salary: $40,000

The WebstaurantStore is the leading ecommerce website to meet the purchasing needs of the food service professional worldwide. We are looking for candidates who excel in communication and have a strong commitment to hospitality. This role focuses on fostering customer loyalty and is a key part of growing our business.

As a Customer Solutions Specialist, you will:

  • Provide friendly, efficient and accurate solutions for customers through phone, live chat or e-mail with the goal of customer loyalty and increased business sales
  • Listen to and analyze customer's issues, investigate problems, and provide strategic solutions
  • Ensure that customers always have the most complete and up-to-date information about the status of their orders
  • Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
  • Be willing to remain flexible and adapt to change as we continue to grow as a company
  • Take initiative and use strategic thinking to ensure that WEBstaurantStore.com is the leader in the online foodservice industry
  • Learn about the foodservice industry and the products that we sell

We are looking for motivated candidates who:

  • Show passion for helping people sustain and grow their business
  • Demonstrate the ability to learn and problem solve while handling multiple priorities
  • Can work well independently or as part of a cohesive team
  • Have a strong work ethic
  • Provide excellent communication
  • Bring ambition to excel and grow
  • Possesses college education (preferred but not required)
  • Is able to work at a computer for extended periods of time
  • Has proficient typing skills

Why WebstaurantStore?

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Employees also enjoy regular foodservice industry training from top manufacturers and product experts.

If you're ready for a challenge, and have the ambition to succeed in a fast-paced, growing industry, we'd love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today.


Meet Some of WebstaurantStore's Employees

Emily S.

Digital Media Director

Emily oversees the various departments that contribute media content to the site—photography, videography, and written content—ensuring they have the proper resources to create, maintain, and improve it.

Josiah K.

Design Director

Josiah is responsible for leading the Design Team with branding, marketing, and front-end code projects to improve the usability, aesthetics, and overall feel of WebstaurantStore’s website.


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