Customer Solutions Leadership Trainee

Job Description

Customer Solutions Leadership Trainee

Madisonville, KY

Starting Salary: $40,000

The WebstaurantStore is the leading ecommerce website to meet the purchasing needs of the food service professional worldwide. We are looking for a motivated and ambitious candidate with leadership potential to join our growing company as Customer Solutions Leadership Trainee. This role focuses on learning the ins-and-outs of the Customer Solutions department, with sights set on advancement within the company.

Through this position, candidates will gain a comprehensive understanding of the various aspects which encompass a successful e-commerce business and utilize their knowledge to come up with creative solutions to a wide range of customer's problems. After successfully acclimating to the Customer Solutions Specialist role, candidates would have the opportunity to progress within the company in a number of different roles. These include, but are not limited to, Team Leader, Category Expert and Customer Solutions Consultant.

Within the Customer Solutions Specialist role, you will:

  • Provide friendly, efficient and accurate solutions for customers through phone, live chat or e-mail with the goal of customer loyalty and increased business sales
  • Listen to and analyze customer's issues, investigate problems, and provide strategic solutions
  • Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
  • Take initiative and use strategic thinking to ensure that WEBstaurantStore.com is the leader in the online foodservice industry
  • Learn about the foodservice industry and the products that we sell

Once a growth path is established and worked toward, you would have the opportunity to complete some or all of the following tasks:

  • Monitor chats and calls to minimize wait time
  • Help resolve escalated situations
  • Give feedback and suggestions to improve our responses to customers
  • Help Team Members problem solve to find creative solutions for customers
  • Attend Career Fairs
  • Interview potential candidates
  • Hire and train great employees
  • Implement incentive programs
  • Encourage Team Members to reach their career goals
  • Become an expert within specialized facets of the restaurant supply industry
  • Conduct trainings on products for fellow Team Members
  • Take classes to receive certifications relevant to the industry
  • Travel to trade shows
  • Become a mentor for new and incoming Team Members
  • And in general, continually work to improve and contribute to the advancement of our Customer Solutions team and the future of WEBstaurantStore.com

We are looking for motivated candidates who:

  • Show leadership potential
  • Show passion for helping people sustain and grow their business
  • Demonstrate the ability to learn and problem solve while handling multiple priorities
  • Can work well independently or as part of a cohesive team
  • Have a strong work ethic
  • Provide excellent communication
  • Bring ambition to excel and grow
  • Possesses college education (preferred but not required)
  • Is able to work at a computer for extended periods of time
  • Has proficient typing skills

Why WEBstaurantStore?

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Employees also enjoy regular foodservice industry training from top manufacturers and product experts.

If you're ready for a challenge, and have the ambition to succeed in a fast-paced, growing industry, we'd love to discuss the Customer Solutions Leadership Trainee position with you! Submit your resume and apply online today.


Meet Some of WebstaurantStore's Employees

Emily S.

Digital Media Director

Emily oversees the various departments that contribute media content to the site—photography, videography, and written content—ensuring they have the proper resources to create, maintain, and improve it.

Josiah K.

Design Director

Josiah is responsible for leading the Design Team with branding, marketing, and front-end code projects to improve the usability, aesthetics, and overall feel of WebstaurantStore’s website.


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