WhOPs Associate

 

Wayfair, the largest online-only retailer of home furnishings and housewares in the United States, is hiring for a Warehouse Order Processing Support Associate. The right candidate will have prior experience hitting quantitative performance standards, analyzing data, problem-solving and interacting with multiple software interfaces at one time. In addition, multi-task, relationship building, as well as strong written and verbal skills are a must. Other critical success factors for this role include the ability to think outside-of-the-box, maintain a positive attitude, be self-reliant, remain flexible in daily responsibilities, be willing to work in a warehouse environment as needed and conduct oneself professionally always. 

Key Responsibilities:  

  • Utilize various internal software tools to research and resolve inbound exceptions, such as product shortages and overages, on inbound shipments from external suppliers
  • Engage external suppliers and internal stakeholders via phone and e-mail to solve immediate operational issues
  • Resolve outbound order fulfillment concerns, including shipping questions, back-order inquiries, and more, using a variety of software tools
  • Manage a complex workload and hit key performance targets daily
  • Meet or exceed current internal standards while identifying areas for proactive improvement
  • Consistently project a high level of professionalism
  • Recognize, document and alert leadership of issues requiring escalation
  • Perform other job-related duties and responsibilities as assigned

 

 Desired Skills & Experience:  

  • Ability to problem solve and analyze data
  • Excellent communication skills, both written and verbal
  • Aptitude for analyzing data and identifying on-going trends
  • Desire to learn, both through training and independently
  • Talent for building strong, professional relationships
  • Adaptability to constant evolution of workload, processes and expectations
  • Strong knowledge of Excel and ability to learn new systems quickly is a must
  • Familiarity with warehousing is a plus
  • Strong desire to be part of a team, while achieving personal and company goals
  • Reliable, consistent and self-reliant work habits are necessary
  • Regular and reliable attendance is essential
  • Ability to perform all above-mentioned duties with or without accommodations

Please note, this is an office position located within a warehouse setting. Daily work may require interacting with/visiting the warehouse floor on a limited to potentially extensive basis.

 

 


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