Senior Software Engineering Manager
Who we are?
The My Account – Self Service team empowers customers by providing them world class solutions to service their needs once an order is placed. Our mission is to provide all the necessary tools to our customers so that they can resolve their order related needs without having to contact Customer Service. We serve a global customer base and build solutions that are used by hundreds of thousands of customers every day. We are a data driven team that believes in basing our decisions by looking at data and customer feedback. We believe in experimentation through A/B tests or user testing and love to take risks.
Why this team?
The My Account team sits at a perfect intersection of our Storefront Engineering and Operational Engineering organizations. We provide a sleek and seamless customer experience to complex logistical problems (For example – Returns) across all platforms like Desktop, Mobile Web and Native Apps. Some of the cool projects this team has worked on recently –
Live tracking on the day of delivery – On the day of delivery we provide customers with a way to track the real time location of delivery trucks on a map interface. Technologies used – Google Maps API(s), PHP, MSSQL, Redis.
Tracking through a Google Home interface – This provides the ability to customers to talk to their Google Home device and ask questions like – “When is my couch arriving” or “When was my rug delivered?”. Technologies used – Google Voice integration through API.Ai, PHP, SOLR Cloud and MSSQL.
What will you do?
As an Engineering Manager you will
- Lead multiple sprint teams ranging from 2 to 5 Software Engineers.
- Be responsible for owning features developed by your team in each phase of a project – design, implementation, code review, QA and deployment to production.
- Identify and deliver solutions and strategies to push the boundaries of our tech stack to handle scalability and performance goals.
- Drive the creation and execution of quarterly roadmaps for product enhancements and technical improvements, in collaboration with product management to align with Wayfair’s business strategy.
- Actively mentor and coach all direct reports.
- Plan and budget for headcount resourcing to achieve business objectives.
Who you are?
- A charismatic leader who can run a team of up to 15 Engineers.
- Have the tech acumen to get your hands dirty with the code whenever need be.
- Have a minimum of a Bachelor’s degree in Computer Science or related field.
- Have hands on experience designing, building and maintaining of the full customer facing application stack.
- Understanding of software architecture to help empower software developers to leverage the platform with reliability, and more importantly failures in mind
About Wayfair Inc.
Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes – from product discovery to final delivery.
The Wayfair family of sites includes:
- Wayfair, an online destination for all things home
- Joss & Main, where beautiful furniture and finds meet irresistible savings
- AllModern, unbelievable prices on everything modern
- Birch Lane, a collection of classic furnishings and timeless home décor
- Perigold, unparalleled access to the finest home décor and furnishings
Wayfair generated $4.7 billion in net revenue for the twelve months ended December 31, 2017. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 7,700 people.
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