Launch Specialist

Various locations throughout the United States

 

Wayfair is redefining the way customers buy online and one of the key pillars of that strategy is to create a truly differentiated customer experience for large parcel items (e.g., couches, vanities).  To enable this differentiated experience, Wayfair is investing heavily to create the first-ever national large parcel supply chain all the way to the consumer’s home.  This is an exciting, fast-paced, and high-visibility initiative and we are looking for leaders who can help disrupt the status quo and redefine an industry.

 

Launch Specialist - Large Parcel Home Delivery Operations will play a key role in this strategic initiative, helping to develop and run a network of best-in-class asset-based final mile sites within the US and Canada.  This candidate must be able to thrive in an extremely fast-paced environment with Wayfair growing at an unprecedented 50% year over year.  This is a highly visible and exciting role for the company and one that will offer the right candidate an opportunity to reshape one of our core operational functions.

 

 

Responsibilities include:

  • Develop and train an administrative team in a launch environment
  • Directly influence a team of site leaders, warehouse staff and Home Delivery Concierges during a new building launch
  • Provide systems base support and follow up post launch
  • Create standard operating procedures for frontline systems
  • Report KPIs on terminal performance and team’s performance to Terminal Leadership
  • Drive consistency of process and execution among terminals
  • Work with cross functional teams to ensure effective execution of building launches
  • Create templates and tools to structure information and data for project documentation
  • Must be able to travel ~90% of the time

 

Qualifications:

  • BA/BS, with strong academic record or equivalent experience
  • Analytical, creative, and innovative approach to solving problems
  • 1-3 years of logistics and supply chain experience
  • Strong written and verbal communication
  • Strong negotiation skills
  • Extremely organized, meticulous and detailed oriented
  • Ability to work effectively with people in a cross-functional environment
  • Ability to lead discussions and communicate effectively
  • Entrepreneurial spirit


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