Hiring Now - French Bilingual Customer Service Specialist
Wayfair in Brunswick is expanding, and we are looking for French Bilingual Customer Service Specialists to join our team!
Starting rate of pay is $16.00 per hour with a full benefits package that starts Day 1!
Key Job Duties:
- Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
- Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
- Project a professional company image through phone and email interactions.
- Recognize, document and alert supervisors of trends in customer calls.
- Uphold high customer service standards.
- Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates.
- Bilingual French required
- Bachelor's Degree or equivalent experience
- Excellent communication and relationship building skills
- Passion for helping customers
- Desire to make Customer Service a career
- Service experience, preferably in a call center
- A successful track record working in a high volume environment
- Strong desire to be part of a team achieving personal and company financial goals
- Able to solve problems by thinking analytically and creatively
- Familiar with the latest e-commerce trends
- Regular and reliable attendance is an essential function of this position
Essential Job Functions:
- Ability to alternate sitting and standing throughout an 8 hour period, and sometimes longer.
- Ability to use a computer keyboard and computer screen.
- Ability to use a telephone headset and telephone system.
- Ability to handle and solve all types of customer service issues via phone and/or email.
Offers for this position will be contingent on successful completion of a background check, including criminal history and drug screening.
Meet Some of Wayfair's Employees
Virginia C.Senior Product Manager
Virginia works to deliver the best in class shipping experiences to help build trust with Wayfair’s customers.
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