Front Office Associate

Front Office Associate

The Front Office Associate is a member of the Workplace Services (WPS) Team. The primary objective of the WPS team is to ensure a safe, clean, warm, welcoming, and efficient environment for our employees while promoting the Wayfair culture. In addition to administrative duties, this team member will be responsible for coordinating and completing tasks associated with the day-to-day physical operations of our office building. The Front Office Associate will work directly with a variety of vendors, stakeholders, and employees, consistently presenting themselves in a professional and helpful manner.

What You'll Do

  • Greet guests and notify appropriate party of arrival
  • Provide concierge-type service for employees and visitors
  • Receive all incoming calls - screen and direct calls to appropriate person
  • Align with the Workplace Services support teams on facility and security procedures
  • Addition assignments including singing for all packages and courier letters, coordinating payments for Wayfair corporate sponsorship programs, coordinating distribution of employee perks and benefits, managing business card orders and printing and distributing badges for new hires

What You'll Need

  • Previous experience in a customer service role is highly desired; the successful candidate will have a minimum of 2 years of experience in a similar role
  • A high level of professionalism and customer focus
  • Proficiency in Microsoft Word, Outlook, Excel and PowerPoint
  • Meticulous attention to detail and strong planning and forward thinking capabilities
  • Extremely high level of discretion pertaining to confidential information
  • Team player able to develop rapport and credibility with team members
  • Ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously
  • Senior presence and communication skills
  • Motivated self-starter
  • Strong verbal and written communications skills
  • Ability to lift up to 50 lbs
  • Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer
  • Ability to use keyboard and computer screen

About Us

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

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