Business Analyst, B2B Strategy & Operations

Business Analyst, B2B Strategy & Operations

Wayfair is looking for an experienced project manager to support the development, commercialization, and delivery of new services within Wayfair Professional, our B2B division.  Wayfair Professional helps hundreds of thousands of businesses to create the perfect space for their clients, guests and employees. We serve customers in the Office, Hospitality, Interior Design, Contractor, Property Management and other sectors, with a broad assortment across furniture, fixtures and decor.  Wayfair Professional has nearly tripled in size over the past 24 months and is seeking to expand its services to meet the unique needs of large and innovative business customers in North America.

As a Senior Analyst on the B2B New Services Commercialization team, you will lead projects to deliver new services across storefront (microsites, portals, online catalogs); logistics (warehousing & fulfillment); financing/payment; and other aspects of the customer experience.  You also will manage/orchestrate efforts to bring those services to market, coordinating across all relevant functional areas within Wayfair. This is a unique opportunity for a highly motivated and entrepreneurial individual to contribute in a significant way to Wayfair’s rapid growth and leadership in the e-commerce space.

Key responsibilities

  • Ground your work in the customer’s perspective and understand how Wayfair can continue to innovate to meet their needs more effectively
  • Translate B2B customer/prospect needs into specific new service requirements
  • Build and execute on project plans to bring these new services to market
  • Manage cross-functional projects to develop and commercialize new services: create project charters; partner with Sales, Marketing, Storefront, Category, Logistics, Finance, and Engineering
  • Play explicit project leader role in some cases
  • Create necessary process/technical documentation

Desired skills and experience

  • Bachelor’s degree required
  • 2-4 years of experience in project management/product development or similar cross-functional project management role(s)
  • Experience in a fast-growing startup and/or software industry
  • Thrive in an environment that is looking to build and if necessary fail quickly; you are comfortable with evolving priorities across many workstreams with complex coordination
  • Tremendous attention to detail and willingness to roll up your sleeves to get something done
  • Exceptional communication skills and the ability to build relationships and garner buy-in to drive change effectively in a positive manner; can simplify complex processes/concepts to drive understanding and alignment
  • Strong written and verbal communication skills that can be tailored to internal partners and to customers
  • Highly analytical -- including experience with pulling, analyzing and interpreting large data sets directly
  • Exposure to identifying and implementing process improvements that drive revenue

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