Associate Director, Product Management, Dynamic Supply Chain Routing & Delivery Experience

Associate Director Product Management Dynamic Supply Chain Routing & Delivery Experience

Wayfair is seeking an experienced, entrepreneurial product leader to drive the development of a compelling, market-leading Delivery Experience for its European customers. The right product leader will play a critical role in enabling a best-in-class customer experience while optimizing decisions that drive this experience, balancing cost with customer value.

The Associate Director, EU Delivery Routing & Experience is responsible for defining a cross-platform product strategy horizontally, utilizing these technologies and proposing new ones, for providing a best-of-breed and differentiating home delivery experience - while also optimizing that experience for cost and speed wherever possible. This role will require a deep passion for driving amazing customer experiences, and solving complex problems across a diverse technology landscape and user base. The individual will need to work with teams across the company, including leaders from Category Management, Supplier Operations, Logistics & Fulfillment, Sales & Operations Planning and Engineering to create impact in a broad, complex space. The person who succeeds in this role must also be data-driven and able to sell big ideas to both nontechnical and technical stakeholders, and show value quickly through rapid iteration, compromise and creative problem-solving.

This role will lead a team of high performing product managers to bring that vision to reality, driving product prioritization, requirement creation, and execution of product development with Engineering. The leader will also be a key contributor to our strategy driving customer delivery offerings, challenging current models, and establishing new approaches made possible through product innovation.

This is a tremendous opportunity for a user-centric product leader to create a new benchmark for customer delivery experiences in Europe’s home & living industry.


Charter for this role:

  • Define, own and measure impact of product development in your space to drive meaningful business growth and delightful delivery experiences to Wayfair’s EU customers
  • Develop and maintain Delivery Experience technology roadmap in line with Wayfair’s customer experience vision, and disseminate regular updates to key stakeholders
    • Identify and achieve a balance of growth & expansion efforts while maintaining a delightful and accurate set of delivery experience expectations
    • Work across multiple products/platforms involved in the creation of a delivery experience
  • Leverage data and customer research insights to identify growth opportunities, and translate those opportunities into actionable product improvements & new features
  • Develop framework for increasing and measuring speed of business value delivery, through cross-team relationships and lean product development practices
  • Identify, research and recommend product development to drive market-leading delivery experiences in new EU markets
  • Serve as internal subject matter expert on all pertinent technology platforms to rapidly grow technical and contextual knowledge
  • Follow market trends and technological developments, both within the EU and across Wayfair’s US and Canada businesses, to aid in product development and ideation efforts
  • Embracing a test-and-learn product development culture in Wayfair’s organization

Job requirements:

  • Extensive years of successful product management experience from vision, to deployment, and ongoing impact optimization
  • Multiple years’ experience successfully managing and developing highly effective teams
  • Deep understanding of business strategy, metrics and user experience design
  • Excellent analytical skills with demonstrated experience turning data into actionable insights
  • Passionate about building functional and engaging user experiences
  • Strongly collaborative and effective in a cross-functional environment
  • Extensive experience working with Excel is required
  • Proven track record of taking ownership and driving results
  • Strong project management skill with ability to get things done
  • Technical background, or technical orientation; very comfortable with implementing new technology
  • Ability to think strategically and tactically within a dynamic, fast-paced organization
  • Evidence of “scrappy startup execution” and ‘get it done’ attitude
  • Ability to manage through ambiguity, adversity and conflict to establish focus and deliver against business goals
  • Degree in Technology, Operations Research, Logistics, Supply Chain or Business Administration preferred, MBA a plus

Leadership style:

  • A bold and optimistic personality
  • Brings the self-confidence and passion required to get things done in difficult times and find creative solutions to problems
  • Applies a diverse set of leadership styles for the appropriate situation.
  • Willing to work as is needed to build a world-class organization and company while serving the customers.
  • Stays laser focused under competing priorities and can 80/20 with a close attention to detail


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