Associate Director of Product Management, Last Mile Delivery & Routing

Wayfair is looking for a strategic product leader to join our Operations Product Innovation department and lead our Last Mile Home Delivery routing product team.

You will lead a small team of product managers and associates responsible for identifying, defining, developing, and integrating innovative solutions and programs that lead to improvements in our last mile delivery network. The successful candidate needs to be self-motivated, work well with cross functional teams in technology and operations, and thrive in a constantly-evolving business environment. This person will work closely with with across engineering, operations, OR, and finance to define the tools and tech platforms needed for the delivery systems of the future. This role offers the opportunity to make business-critical decisions and includes significant visibility and collaboration with senior leaders across several Wayfair functions.

Travel will be approximately 15% of the time domestically.

What you will do:

  • Partner with senior leaders to define last mile routing vision and strategy
  • Define and measure business impact, and monitor performance of the team’s initiatives
  • Work with your team to translate vision into robust, intuitive, scalable products
  • Lead cross-functional teams in annual, quarterly, and monthly planning and prioritization
  • Develop and maintain technology platform roadmap and regularly update to key partners and stakeholders
  • Counsel business leaders in operations and other departments on strategy, optimization, process definition, and execution
  • Serve as internal subject matter expert on all facets of your product space and technology platform
  • Lead and mentor a team of product managers and associates
  • Work closely with senior management across Wayfair to ensure vision aligns with broader company objectives
  • Leverage data to understand risks, impacts, scope and priorities of our business objectives, and enable the team to drive results
  • Communicate performance metrics to key stakeholders throughout the organization
  • Guide resourcing on your team and supporting technology teams to ensure on-budget delivery of products and enhancements
  • Contribute meaningfully to the development of product management fundamentals and execution of OPI at large


Job Requirements:

  • Ability to manage through ambiguity, adversity and conflict to establish focus and deliver against business goals
  • Proven track record of taking ownership and driving results
  • Demonstrated competency leading strategic decision making in multi-functional spaces
  • Ability to think strategically and tactically within a dynamic, fast-paced organization
  • Strong management skills and “get it done” attitude
  • Excellent analytical skills with demonstrated experience turning data into actionable insights
  • Passionate about building functional and engaging user experiences
  • Strongly collaborative and effective in a cross-functional environment
  • 5+ years product management experience working with operational systems, preferably in an Agile environment
  • 3+ years’ experience successfully managing and developing highly effective teams
  • Proficient and comfortable with relational database query languages and data architecture
  • Educational background in either technical or supply chain operations related field  preferred
  • Technical background, or technical orientation; very comfortable with implementing new technology
  • Subject matter familiarity in supply chain logistics, routing, last mile delivery or optimization models preferred


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