Retail Support Engineer

Ever caught yourself in a store and marveled at how smoothly the technology and people seemed to work together? We’re searching for our next Retail Support Engineer to join our core Tech Services team and help support our rapidly expanding network of retail stores! Interested in what else we do? Check out our tech blog The Oculists Interested in the job? Keep reading below.

What you’ll do:

  • Travel up to 10% of the time
  • Create the world’s best help desk (troubleshooting hardware and software issues)
  • Conduct diligent management of store and vendor related issues
  • Deploy, administer, and manage computer equipment using Casper Suite (on site and remote) and Google Apps
  • Manage VoIP system administration (nContact, ShoreTel, Dialpad, Asterisk)
  • Teach others technical concepts in non-technical terms
  • Write and maintain amazing documentation (like a-mah-zing)
  • Research new systems and best-in-class retail technology approaches
  • Provide on-call support for retail network and critical systems operations

Who you are:

  • 5+ years of experience administering Windows/macOS/Linux/ Chromebooks
  • Excellent communication skills, writing skills, and ability to work with team members at all levels
  • Experience troubleshooting LAN/WAN networking problems at all layers
  • Ability to lift hardware weighing 50 pounds or more
  • Secretly a giant geek…and maybe not so secretly all the time
  • Flexibility to work odd hours (early mornings or late nights)
  • Ability to work amongst multiple teams and communicate effectively to both technical and non-technical teammates
  • Ability to keep cool under stress, fire, etc and be friendly and supportive of your teammates

Extra credit:

  • MDM Experience (Casper, AirWatch, Google Apps MDM)
  • AWS Cisco Deployments
  • A working knowledge of network protocols including: DNS, RADIUS, QOS, OSPF, EIGRP, ISIS, BGP, MPLS, DMVPN,L2TP, IPSEC, and SIP
  • Linux administration experience (even better if Ubuntu)
  • Experience with user administration and directory services (Active Directory, Open Directory, LDAP, GPOs)
  • Strong desire to use, support, and commit back to open-source projects

About Warby Parker:

Warby Parker is a transformative lifestyle brand with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially-conscious businesses. By engaging directly with consumers, we’re able to offer ultra-high-quality, vintage-inspired frames for $95 including prescription lenses and shipping. We focus on the bigger picture, too: social innovation is woven into the DNA of our company, and for every pair of glasses purchased, a pair is distributed to someone in need.

Because all work and no play makes a dull office, we fill our days with snacks, surprises, pneumatic tubes, and, when appropriate, costumes. As a team member at Warby Parker, you can also look forward to company outings, guest speakers, volunteering opportunities, and brain-stimulating activities.

In 2015, Fast Company named us the #1 Most Innovative Company. We’re also a certified B Corporation, which means that we are held to the highest standards of social and environmental performance.

Some benefits and perks of working at Warby Parker:

  • Health, vision, and dental insurance
  • Cell phone reimbursement
  • Flexible “My Time” vacation policy
  • Parental leave policy
  • Retirement savings plan (401k)
  • Free eyewear (discounts for friends and family!)
  • Health & wellness stipend
  • Quarterly team outing

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