(USA) Member Services Team Manager
- Philadelphia, PA
What you'll do...
Works as part of the management team to ensure all opening and closing procedures are followed by collaborating with opening and closing
managers to ensure a smooth transition from day to night operations; discussing merchandising opportunities, scheduling concerns, associate issues,
any issues needing to be escalated, additional resources needed; and reviewing any special opening or closing instructions or information.
Provides supervision and development opportunities for hourly Associates in assigned area by hiring, training, mentoring, assigning duties, evaluating
performance, ensuring diversity awareness, and providing recognition; and ensuring compliance with applicable company policies and procedures
regarding selection and recruiting, record retention, and training, as well as applicable local, state, and federal laws and regulations.
Holds hourly Associates accountable by analyzing and interpreting reports; implementing and monitoring asset protection and safety controls;
maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct
deficiencies; ensuring confidentiality of information, documentation, and assigned records as required by Company policies and procedures; and
providing direction and guidance on the execution of Company programs and strategic initiatives.
Manages the financial performance of assigned area by creating budgets for sales, expenses, and wages; monitoring club indexing and ensuring
budgeted numbers are achieved; ensuring that sales and profit goals are achieved; implementing plans to correct sales and profit deficiencies;
ensuring department staffing levels are within company guidelines; and scheduling and training associates to meet the needs of members.
Increases and promotes quality of the Member experience and Member engagement by ensuring appropriate service levels and effective
merchandise presentation (for example, accurate and competitive pricing, proper signage, maintaining in-stock and inventory levels, requesting
merchandise to meet the needs of the community) are fulfilled in assigned areas; and modeling, enforcing, and providing guidance to associates on
proper Member service approaches and techniques to ensure Member needs, complaints, and issues are successfully resolved according Company
policies and procedures.
Ensures membership growth by building relationships with Members; making business visits; and training and scheduling associates.
Drives sales in assigned area by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory
levels, cleanliness of the area; assessing economic trends and community needs; overseeing the stocking and rotation of merchandise, the removal
of damaged or out-of-date goods; setting up, cleaning, and organizing product displays; securing fragile and high-shrink merchandise; and monitoring
expenses within assigned area.
Oversees and enforces the execution of food safety standards, cold chain compliance, and food merchandise quality by evaluating the temperature,
storage, sanitation, date coding, product rotation, and recalls on stocked merchandise; and training associates about Food safety standards, policies,
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and
guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and
building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business
needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on
i mprovement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by
incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others
with how to apply these in executing business processes and practices. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
2 or more years of college; OR 1 year's retail experience with 6 months' supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience; OR 1 year's SAM'S Club experience; OR 3 years' military experience.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Environmental Compliance, Retail profit and loss statement management experience, Supervisory experience, Warehouse experience with cold chain compliance
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