Position Summary...

What you'll do...
Executes the prescription ordering process for Walmart and Walmart.com by prioritizing orders; verifying and scanning faxes from physicians; setting up orders in the pharmacy system; writing, verifying, and entering patient information; checking and logging patient profile notes; informing customers of prescription or medication issues; troubleshooting and resolving problem orders (for example, illegible image); preparing prescriptions for shipment; filing and placing end-of-day (EOD) labels on prescription; and processing prescription mail-back requests.
Processes Health Insurance Portability and Accountability Act (HIPAA) information, materials, and forms by identifying and processing customer requests on forms or statements within the HIPPA folder; processing incoming mail; scanning acknowledgement forms into pharmacy systems; mailing statements and requested forms to customer; and logging communications, requests, and HIPPA-related activities into pharmacy system. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Service