Specialty Pharmacy Coordinator, Customer Service
- Orlando, FL
What you'll do...
Provides customer service by handling and responding to communications from customers (for example, phone, radio, in-person); developing solutions to accommodate requests and feedback; assisting customers with special requirements; negotiating fuel prices; controlling access to the ramp area; coordinating vehicle escorts with security team; and maintaining cleanliness and presentation of public areas.
Maintains records and generates reports (for example, daily, weekly, monthly) by ensuring accuracy of records; reconciling and logging fuel tickets for internal and external customers; filing invoices; balancing bank statements and cash drawers; monitoring and maintaining inventory; entering and documenting customer information and reservations; distributing mail; procuring customer payments; and recording fuel delivery information.
Sets up pharmacy shipments by verifying patient information and prescriptions for delivery; verifying and inputting method of payment; using Walmart systems to process patient information and delivery carrier and method; and logging calls and customer information (for example, name, date of birth, address, method of payment, notate call information, how to ship order).
Coordinates ground support by serving as point-of-communication for personnel (for example, crew, line service technicians, flight operations coordination); ensuring completion of orders according to specifications; determining hangar access and availability; arranging services for after-hours requests; ensuring fulfillment of ground services (for example, lavatory, ground power unit services, de-icing); and preparing service request documents.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Associates, Associates: Business
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