Membership Representative

    • Tulsa, OK

Position Summary...

What you'll do...
Drives membership in the club by communicating goals, results, and feedback; ensuring updated signage; ensuring all marketing collateral and
signage related to membership programs are up to date; and completing and maintaining required documentation and forms.
Enables associate membership engagement by working cross-functionally with members, managers, and associates to identify training gaps and
needs; ensuring training plans and materials are efficient; providing information on membership benefits; promoting the value of company products
and services; teaching associates how to process and sell memberships, upgrades, and credit accounts; communicating relevant information on
membership events inside and outside of the club; and assisting associates in the proper execution of membership plans to support achieving
membership sales.
Directs club membership goals by selling memberships in the field and in the club using various techniques (for example, cold calling, making outside
appointments, membership drives); communicating with current and prospective members; educating members on membership types, programs, and
benefits; identifying member or prospective member needs with appropriate membership benefits, services, or product solution; responding to
membership questions and concerns; encouraging renewals; assisting with account decisions; building membership levels; and promoting the value
of Sam's Club products and services.
Performs sales activities on major accounts by negotiating sales price and discounts; maintaining relationships with major clients and prospects;
developing new relationships with members to grow and create additional sales; assisting clients with making purchasing decisions; adjusting sales
strategy to meet changing market and competitive conditions; consulting with major account customers after sales to resolve problems and provide
ongoing support; customizing offerings based on the needs of prospective member; and responding to inquiries generated through marketing efforts.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;
supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for
and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting
continuous learning.
Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and
ensuring diversity awareness.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by
implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing
business processes and practices.

Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications
Bachelor's degree in business, communications, or related field OR 4 years' experience in sales, retail or related field.
1 year's sales experience in business to business sales.

Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervisory


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