Manager II, Learning and Development
- Jacksonville, FL
What you'll do...
Manages program effectiveness by measuring and analyzing trainee performance; identifying program inconsistencies and deficiencies; reporting
inconsistencies and deficiencies to senior leadership; providing performance feedback to associates; working with associates to resolve
i nconsistencies and deficiencies in learning; and increasing work productivity and reducing overall cost.
Implements training development standards and governance by adhering to governance processes for content development and maintenance;
communicating standardized training processes to key business partners in order to ensure operational continuity; identifying opportunities to
replicate best practices and processes; making recommendations for implementation and delivery approaches; providing process definition and
management to the organization; ensuring leadership and implementation teams have necessary materials; and managing the internal control
assessment and remediation approach.
Manages development of complex training programs, performance support tools, and resources by conducting research on learning needs, learning
environments, knowledge gaps, and behavioral changes; supervising development of blended learning options; and ensuring alignment with
technology and business support infrastructure.
Manages learning content by auditing existing learning materials; reviewing and editing final drafts; adapting content to changing learner needs;
collaborating with subject matter experts; determining operating parameters; aligning content with business goals and initiatives; maintaining
consistency through quality control measures; and providing project status updates to stakeholders.
Creates and oversees the learning environment by researching industry techniques that increase facilitation effectiveness; developing best practice
approaches and ensuring integration into the facilitation program; delivering training materials; assessing facilitator performance; providing guidance
on facilitator development and performance skills in learning solutions delivery; developing and delivering train-the-trainer programs; collaborating
with internal customers; and engaging in facilitation interventions to build facilitator capability and positively impact contact center operations.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;
supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for
and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting
Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and
ensuring diversity awareness.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by
implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing
business processes and practices.#LI-MF4
Preferred Qualifications :
- Recent experience presenting to adult learners.
- Minimum 2 years healthcare or related field experience.
- Experience presenting to adult learners in a diverse healthcare work force.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business, Human Resources, Communications, Education, or related field and 2 years' experience in adult learning, training
content development, or related area OR 4 years' experience in adult learning, training content development, or related area.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Instructional Design Software, Leading a cross-functional team, Project Management
Masters: Human Resources, Masters: Learning and Development
Project Management - Project Management Professional - Certification, Six Sigma - Certification
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