Academy Lead (Non-Complex)
- Batavia, NY
What you'll do...
Enhances learner experience by ensuring environment is conducive to appropriate learning and behavior change (for example, facility appropriately validated for operations standards).
Ensures the execution of Academy program by supporting promotion process for field operations leaders; maintaining timely class offerings and class scheduling; ensuring materials are reviewed and prepared for facilitators; ensuring facilitators are ready for class (for example, teach backs conducted, T3s attended, facilitation audits); identifying associate training needs; leveraging appropriate technology for facilitation processes; monitoring program reporting; providing recommendations for program improvement, ensuring appropriate staffing levels are maintained; reporting issues and complaints related to training schedules or requirements; and following company and legal policy and procedures regarding personal and confidential associate files.
Enhances own skill level by remaining current on compliance and operational changes; partners appropriately with store manager serving as a resource and supporting one best way store operation execution across business hours and days of week regularly and when needed; ensuring clear understanding of customer business objectives; and remaining current on course materials, learning technologies, tools and practices relating to facilitation.
Delivers functional, compliance related, and leadership training courses to designated audiences by preparing materials for course delivery via appropriately assigned blended delivery method (for example, instructor-led, Academy Connect, virtual reality); modeling change leadership and delivering change initiatives including ensuring Academy store embraces all aspects of change; observing participant engagement in the course; applying adult learning techniques while delivering content; administering practices of course content and examinations; and answering questions related to course content and concept application.
Provides career development opportunities by providing best practice feedback; setting clear expectations; maintaining open dialogue with team members; providing recommendations and talent development solutions; participates in upskilling events including ideating agendas, supporting execution, and following up to ensure self and team are working in keeping with desired outcomes and providing consistent follow-up in development opportunities.
Enhances associate learning and education content by partnering with Academy leadership, offering solutions for gaps; providing governance over training materials and course content; collaborating with stakeholders (business partners, content team); and observing and mentoring facilitators to ensure quality content, delivery and training.
Supports the certification and promotion process for all field operation associates by assisting in the promotional process; ensuring associate readiness for next role; and providing best practices and recommendations for talent development solutions.
Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost- effectiveness; and participating in and supporting community outreach events.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: 3 years' general management experience to include financial accountability 3 years' experience supervising 20 or more exempt and non-exempt associates/employees to include the responsibility for performance management, mentoring, and making employment decisions (for example, hiring, disciplinary) For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training. For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
General management experience to include financial accountability, Retail multi-unit experience, Running a fresh or dry grocery area, Supervising 50 or more associates/employees to include the responsibility for performance management, mentoring, and making employment decisions (for example, hiring, disciplinary), Supervising members of management
Bachelors: Business, Bachelors: Human Resources
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