SRE/ Escalation Engineer
- Bengaluru, India
Senior System Reliability Engineer / Escalation Engineer:-
VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers' digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With VMware solutions, organizations are building extraordinary experiences by mobilizing everything, responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Do you dare to do the stuff you've always dreamed about? Dare to explore at http://careers.vmware.com. VMware offers cutting-edge cloud infrastructure and security services to companies of all shapes and sizes. Our world is all about technology, and that world is growing because the imagination, ingenuity and talent of our teams knows no bounds. We believe that creativity sparks innovation and inspires our employees to think of VMware differently and change the world around them.
About Avi Networks
The Avi Networks team was the fastest growing startup in the application delivery/load balancing space which was acquired by VMware in July 2019.
We have an SDN like architecture solving problems like ease of use, orchestration, automation and analytics for our customers.
We are now the NSX advanced load balancer team within NSBU.
The Avi Vantage Platform is deployed across data centers and clouds, delivering better elasticity, intelligence, and cost savings by providing granular per-tenant and per-app services.
Avi's customers include 20% of Fortune 50 companies. Customers enjoy 5X faster application rollouts, actionable analytics and 70% lower cost.
Avi Networks System Reliability Engineering (SRE) team provides 24x7 technical support to Avi Vantage customers spread across the globe.
Avi SRE team provides time-zone optimized coverage through our two support centers(USA & India) globally. SRE team supports Avi Vantage platform and it's features deployed in Private, Public & Hybrid clouds by our global enterprise customers.
The Avi SRE team members are the "best of the best" supporting business-critical applications in a different cloud eco-systems. A commitment to excellence and customer advocacy pervades the Avi SRE team and the work environment fosters intellectual stimulation through exchanges with internal and external customers.
On a day to day basis, you'll be responsible for a variety of initiatives, including
• Able to self-drive customer requirements and prioritize work through personal responsibility, accountability, and teamwork.
• Ability to create IN-DEPTH technical issue and resolution root cause analysis (RCA) leveraging debugging tools and develop solutions to meet customer needs, this may involve writing code.
• Identify and report product issues and prioritize resolution with the engineering teams
• Function as a subject matter expert / technical point of contact for customer issues serving as an interface between Customer Support and Product Engineering team
. • Drive communication between customer and engineering teams, providing detailed communications and instructions
• Create and maintain knowledge base articles to prevent & resolve similar issues quickly
• Weekend and public holiday coverage availability
• 8-12+ years of experience
• Technical Support experience
• Excellent Debugging skills
• Strong networking knowledge of L2- L3 protocols
• L4- L7 skills highly desirable
• Knowledge of web technologies like HTTP/HTTPS/REST API
• Knowledge of networking components (Routing, Switching, Firewall, TCP/IP, etc.)
• Understanding of Public & Private cloud ecosystems (VMware, AWS, OpenStack, Kubernetes etc)
• Excellent communication, time management, and process adherence skills
• Understanding of Load balancer/ADC/Firewall/Proxy is a plus
• Basic knowledge with Python / Shell scripting is a plus
Here is why customers love Avi!
"Without Avi I don't think the platform would have launched or been as successful, quickly, as it has been because it's basically fast tracking that ability to get into production, " Crawford of Deutsche Bank "Due to Avi's granular multi-tenancy, RBAC and user-friendly interface we can now provide access to this important infrastructure component for the vast majority of our support staff. This greatly reduces the time needed for customer issues to get fixed and get changes applied."
Stefan De Kooter, Network Engineer, Proxsys
"Appliance-based products weren't meeting our needs, and as we evaluated alternatives, web application firewalling was our number-one consideration.
We were pleasantly surprised by Avi iWAF's simple deployment, impressive ease-of-use, and intelligent security analytics, as well as the responsiveness of the Avi team." Joris Vuffray, Head of Network and System Mgmt,
"We evaluated traditional and open source load balancers but they didn't meet our agility, flexibility, and performance expectations. They did not provide a model that was operationally viable. We wanted to provide the same dev/test environment capabilities to the development teams even in a production environment. Avi met all of these capabilities and added analytics on top!" Nate Baechtold, IT Architect, EBSCO Information Services.
VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
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