Senior UCC Engineer (Operations and Automation)

    • Bangalore, India

Job Description

You have a Software Engineering mindset to System Administration and a passion to create a bridge between Development and Operations by bringing automated solutions for Operational aspects such as on-call monitoring, availability, latency, performance, efficiency, change management, system monitoring, emergency response and capacity planning. You love solving problems, develop meaningful and impactful solutions, complement core DevOps practices, such as continuous delivery & service automation.

Technologies excite you because of the endless possibilities it creates. You're looking for highly creative, stimulating and technically challenging role for existing technologies and an opportunity to work for a company whose software is utilized by every Fortune 500 company and significantly impacts every industry.

You want to be a part of a collaborative environment whose teams care about the Colleague experience, Simplify Choice and Excellence.

We need someone who quickly gets bored in performing tasks by hand and has skills to write a code to replace the manual work.

You have system-wide view and can improve UCC service operations through building systems that increase site reliability and performance.

Your time will be accounted between operations, developing and improvising systems. Your responsibilities include 24x7 site reliability rotations and escalation workflows.

You will need to work closely with subject matter experts in UCC (Unified Communication and Collaboration), Colleague Experience, L1 Support Teams and also Emerging Technology team within IT to build newer technology services, analyze and improve the colleague experience.

You will be responsible for the entire systems' lifecycle, plan, build, run and service improvement.

You need to build self-service tools for colleagues who rely on our services.

You should have a solid foundation and frame of mind for improving and managing a large-scale system to deliver agility and more value.

You should have strong API-first mindset with experience in developing APIs, and experience with API Management platforms. You should have 8+ years of experience working in Cloud platforms with an ability to integrate and develop environments using Python, C#, JavaScript or GoLang. You should also know version control systems, Git, subversion and perforce and have administrative knowledge of some of the DevOps-related capabilities such as Jenkins, Artifactory etc. Conceptual understanding of communication and collaboration services. i.e. Messaging, Realtime, Content and Collaboration Services is also needed.

Your focus would be balanced in building, supporting and development of systems and services. You will engage in creative autonomous engineering while retaining the wisdom gleaned from operations side of running the service. You will be primarily support and automate services in communication and collaboration platforms. (O365 Suite, MS Teams, Genesys Cloud etc.)

You will spend time in learning UCC technologies along with your current technical and professional skills. We want you to be curious, learning both from team members and individually.

Your Objectives and Key Results for the first 90 days will be aligned towards running/supporting UCC Services, and to create systems to accomplish the work that would otherwise be performed, often manually.

Operational efficiency through predictive analytics and automation will be your success criteria in the next 3 months thereafter.

The hiring manager for this role is, Senior Manager, UCC. They are service-focused technology strategist with years of successful experience in diverse workforce management. Their philosophy is about encouraging everyone on the team to be independent thinkers and they are looking for people who can think out-of-the-box and then execute on a good idea.

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting

Employee Stock Purchase Plan
Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
Generous Time Off Programs
40 hours of paid time to volunteer in your community
Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
Healthy and local inspired snacks in all our on-site pantries

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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