IT Administrator

    • Sofia, Bulgaria

Job Description

The role will have the following key responsibilities:

  • Provide ongoing operational support including operating system releases, upgrades and service pack installations, bug fixes, security updates and any system change activities
  • Build new systems across laptop and desktop and new hire deployment
  • Manage mobile services. Working with external mobile carrier and internally with colleagues to provide delightful support
  • Setup, configure and support mobile devices such as iPads, iPhones, Android devices etc. and manage and deploy VMware AirWatch Mobile Device Management
  • Provide tier 2 support to the Help Desk to resolve desktop system issues as reported by our colleagues
  • Troubleshoot problem areas in person, via telephone or other communication methods in a timely and accurate fashion and provide colleague assistance and advice where required
  • Assist our colleagues with identifying and specifying hardware and software needs to address their business requirements aligning with our corporate standards where possible
  • Ensure excellent customer follow up communications and timely issue status updates to colleagues and IT management
  • Create a formal mentorship with IT Colleague Experience and Technology peers to share lessons learnt and IT knowledge transfer
  • Network with multi-functional and wider IT teams to leverage best practices and identify resolutions to issues and solutions
  • Creates and updates documentation such as FAQ's, user guides, standard operating procedures, knowledge base for supported IT services and applications

Develop and sustain colleague relationships:

  • Build strong partnerships with local business units and VMware leaders
  • Identify, measure, analyze, and communicate service performance

Work experience requirements:

  • Ability to successfully and strongly work as part of a team
  • Working with laptop and desktop hardware
  • Working with desktop applications
  • Working with desktop imaging software and deployment
  • Familiarity with desktop architecture and build methodologies
  • Knowledge with mobile OS is a plus
  • Proven customer service skills
  • Excellent written and interpersonal skills

VMware offers:
  • Attractive compensation package - competitive salary, flexible bonus scheme, company sponsored mobile phone plan and additional long term incentives
  • Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment, teams of world-wide IT professionals
  • Healthy work environment - company sponsored medical program, food and beverage program, sport activities, open communication
  • Work-life balance - 25 days paid vacation, team buildings and celebrations

All applications will be treated with strict confidentiality.

As part of the VMware global standards for integrity you will be required to go through a pre-employment screening process before you join.

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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