Returns Manager

VIZIO, Inc., headquartered in Irvine, California, is America's #1 Smart TV and Sound Bar Company. VIZIO's mission is to be the industry leader in Consumer Electronics by consistently delivering the latest technologies at the most affordable price. VIZIO's brand promise is to deliver innovative, premium-quality consumer electronics with an unwavering focus on the needs of our consumers. We are currently seeking a Returns Manager at our Dakota Dunes, SD office.

VIZIO is looking for a Returns Manager with strong leadership skills to oversee return analytics and to coordinate and lead the implementation of complex, cross-functional return metrics that will help drive product quality based on consumer experience.

  • Work closely with National Account Managers and Sales Analysts for your multiple channel partners to identify critical performance indicators that will help ensure the program achieves its desired goals
  • Analyze and coordinate data sources across all retailers to ensure VIZIO has all possible data resources for returns reporting
  • Coordinate and lead meetings with internal cross functional teams, including VIZIO's suppliers, to ensure actions are being taken with regard to our return rates
  • Validate accuracy of returns reports and publish/present on a weekly basis
  • Utilize industry standard data mining and reporting tools to ensure that returns data can be accessed by anyone in the company
  • Analyze damage rates within the returns data and work with the product team on opportunities to reduce damages as a % of returns
  • Other duties as assigned

Required Skills

  • Time management skills and proven ability to meet timelines
  • Proficient computer skills - MS Office (Excel, Word & PowerPoint), SAP
  • Extremely organized and detail oriented
  • Professional with a mature demeanor; able to work with a variety of personality types
  • Strong sense of urgency
  • Proactive and able to forsee needs
  • Timely and able to complete tasks quickly; must be able to multi-task
  • Extremely resourceful
  • Able to work independently and make sound decisions
  • High energy, positive and outgoing
  • Superior integrity with the ability to handle and process confidential and sensitive information
  • Aggressive while maintaining professionalism
  • Strong written and verbal communication skills
  • Very punctual, regular attendance
  • Able to work under pressure
  • A strong team player

Required Experience

  • Bachelor's degree (business, engineering and/or analytical discipline preferred).
  • 1-2 years professional work experience working in sales, supply chain, customer service or an analytical discipline
  • Prior product returns experience preferred
  • SQL, Tableau, Alteryx, Retail Link experience preferred

VIZIO, Inc. offers excellent career opportunity as well as a competitive compensation and benefits package. We are an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran


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