Customer Success Associate
Inscape (an Affiliate of VIZIO Inc.) is an industry leader in advertising solutions through automatic content recognition. We capture live viewing data from content sources across millions of Smart TVs and devices. Our comprehensive metrics deliver highly accurate, cross-platform viewing behavior. We enable advertisers and content producers with important insights that help them develop a deeper understanding of audiences, make more intelligent ad-buying decisions and be better prepared for changes in the market place. We are currently seeking a Customer Success Associate to be based in our San Francisco, CA or New York, NY offices.
The Customer Success Associate to help ensure the success of our ACR services and data customers, and will be responsible for ensuring delivery of data products, managing inbound customer questions and supporting the Customer Success team with the overall success of the customer relationship.
The Customer Success Associate will:
- Understand our contractual commitments to customers and ensure they are being met.
- Work with the Customer Success team focusing on deliverables for both signed and potential customers.
- Regularly review customer performance, accounting and delivery compliance.
- Assist in the development of customer-facing documentation and training systems.
- Maintain a prioritized list of customer feature requests and regularly communicate them to Product.
- Ensure our customers are fully satisfied with our product and feel well taken care of.
- 1-2 years of experience on account management teams working with highly technical systems vendors
- A high bar for customer responsiveness and ability to keep many balls in the air simultaneously
- Genuine desire to understand customer businesses, develop strong relationships, and represent the Inscape brand
- Relatively high degree of tech savvy and ability to come up to speed on highly complex systems quickly
- Ability to thrive and invent structure in a constantly evolving, amorphous environment
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