Senior Client Services Representative

Position Summary: As a Client Service Representative (CSR) in a SaaS based company, your passion for people can manifest in ways you can't imagine: - Work with a tenured group of service professionals, whose direct feedback influences future development of products and services- Pride yourself on one of the highest retention rates in the industry and contribute to our overall growth by paving the way for future referrals from delighted clients- Share your ideas in a collaborative environment as we embark upon new and cutting edge technology this year.

Key Responsibilities: - Serve as first point of contact for clients and provide the highest level of client service - Listen, anticipate, and present solutions to client questions in a professional and timely manner - Learn and demonstrate BDB products and services - Establish and maintain positive relationships with assigned client accounts - Problem-solve and introduce ideas in response to client challenges Who we are Looking for: - Bachelor's degree or equivalent experience - 3-5 years of client service experience preferred, FPC (Fundamental Payroll Certification) is a plus - Professional phone skills and strong client relationships are a must - Ability to handle stressful situations in a professional manner - Quick learner, multi-tasker, master at organization, and overall team player

Meet Some of Viventium's Employees

Patryk O.

HCM Specialist, Sales

Patryk prospects clients who can benefit from Viventium’s software and services. After bringing them onboard, he oversees the account to ensure every promise made is kept.

Naafiza A.

Manager, Logistics

Naafiza oversees the final leg of the payroll journey for Viventium, just one of the high-tech software's features. She ensures proper proper printing, packaging, and accurate, on-time delivery of paychecks for Viventium's clients and their employees.

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