Senior Client Services Representative
Position Summary: As a Client Service Representative (CSR) in a SaaS based company, your passion for people can manifest in ways you can't imagine: - Work with a tenured group of service professionals, whose direct feedback influences future development of products and services- Pride yourself on one of the highest retention rates in the industry and contribute to our overall growth by paving the way for future referrals from delighted clients- Share your ideas in a collaborative environment as we embark upon new and cutting edge technology this year.
Key Responsibilities: - Serve as first point of contact for clients and provide the highest level of client service - Listen, anticipate, and present solutions to client questions in a professional and timely manner - Learn and demonstrate BDB products and services - Establish and maintain positive relationships with assigned client accounts - Problem-solve and introduce ideas in response to client challenges Who we are Looking for: - Bachelor's degree or equivalent experience - 3-5 years of client service experience preferred, FPC (Fundamental Payroll Certification) is a plus - Professional phone skills and strong client relationships are a must - Ability to handle stressful situations in a professional manner - Quick learner, multi-tasker, master at organization, and overall team player
Meet Some of Viventium's Employees
Supervisor, Client Services
Claire manages a team of client service representatives. Together, they provide outstanding client experiences and accurate, dependable HCM solutions that meet clients' needs and exceed their expectations.
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