Client Experience Representative - Payroll

Position Summary
Eligible candidates absolutely must have payroll service experience. Must have worked in payroll services environment previously. The position will deliver personalized and timely client payroll service in a call-center environment. Assist with client concerns, payroll troubleshooting, and questions while delivering accurate, friendly and dependable client resolutions.
Essential Duties and Responsibilities

  • The essential functions include, but are not limited to the following:
  • Work as an integral part of the Client Service team, contributing to the department's ability to consistently meet and exceed performance goals
  • Identify, troubleshoot and/or escalate data or program specified issues to the appropriate level of management
  • Assist and manage ongoing projects both internal and external
  • Responsible for exemplifying excellent client experience by consistently delivering accurate, reliable and timely data
  • Communicate with clients in a call-center environment; evaluate their needs and specifications
  • Serve as an escalation point of contact for client questions/concerns and drive resolution toward a result that exceeds the client's needs
  • Act as a backup to fellow team members that may not be available
  • Setup and manage online reports, web uploads, and quarterly reports
  • Performs other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
  • Minimum 3-5 years of client servicing payroll industry experience
  • Bachelor's degree or equivalent related experience
  • Understanding of payroll tax law compliance
  • Experience with PTO and GL
  • Excellent proficiency in Microsoft Outlook, Excel, & Word
  • Strong interpersonal skills and track record of establishing strong client relationships
  • Ability to handle stressful situations in a professional manner
  • Ability to manage multiple projects and adhere to conflicting deadlines
  • Quick learner, multi-tasker, master at organization, and overall team player
  • FPC or CPP Certification preferred.

Viventium Software Inc. is an EEO employer - M/F/Vets/Disabled

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