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Viventium

Client Entry Specialist

Position Summary

The Client Entry Specialist is accountable and responsible for all aspects of quality service for clients. The daily responsibilities of the Client Entry Specialist would be to contact and assist clients by obtaining information for payroll production and tax related issues, verifying totals, responding to/resolves client questions and problems and delivering quality customer service. The ideal candidate will demonstrate efficiency and flexibility in performing detailed-oriented tasks in a fast-paced work environment while not beingphased by interruptions, changing priorities, and multiple deadlines.

Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Taking payroll over the phone
  • Entering client payroll data accurately and in a timely manner
  • Performing necessary adjustments to payroll records such as voids, prepaids, etc.
  • Assisting with new hire employee training
  • Updating employee profiles including insurance coverage amounts, garnishment/levy amounts, and banking information
  • Running year to date reports, new hire reports, billing Invoices, etc.
  • Determining payroll liabilities for employers desiring to deposit funds to cover both payroll and tax expenses
  • Providing excellent written and verbal customer service skills for frequent client interaction
  • Attending educational workshops as needed
  • Performing other duties as assigned

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Minimum Qualifications (Knowledge, Skills, and Abilities):

  • High School Diploma
  • Prior experience in payroll and knowledge of legal payroll requirements preferred OR uncanny ability and aptitude for mathematics
  • Proven expertise in MS Office, data entry, basic mathematical computations, and office equipment (e.g., multi-line telephone, head set, 10-key or calculator, computer, printer/copier)
  • Knowledge of software such as Win Client, Salesforce, Call Day, or ability to learn software quickly
  • Ability to multi-task effectively by taking multiple calls at once, prioritizing them effectively, and ability to handle several open software applications
  • Professional phone manner and problem-solving abilities
  • Excellent written and oral communication skills; ability to read, analyze, and interpret contracts, policies, documents and regulations
  • Ability to succeed working in a fast-paced environment
Job ID: dc9f9ad9b3981b417f99dff79641fe3a
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Mental Health Benefits
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
  • Parental Benefits

    • Adoption Leave
    • Adoption Assistance Program
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Hybrid Work Opportunities
    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Snacks
    • Happy Hours
    • On-Site Cafeteria
    • Casual Dress
    • Some Meals Provided
    • Holiday Events
  • Vacation and Time Off

    • Leave of Absence
    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
  • Professional Development

    • Learning and Development Stipend
    • Leadership Training Program
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

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