Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Visa Direct is an exciting payment service that Visa provides to clients (issuers, acquirers, processors, merchants and service providers) to facilitate Money Movement (funds transfers and disbursements) to Visa accounts in the U.S. and around the world using push payment technology, i.e. Original Credit Transaction (OCT).  Visa Direct consumer and business applications include person-to-person (P2P) money transfer, person to micro-business (P2MB) transfer (e.g. payment for goods and services sold by very small businesses), marketplace payouts to gig economy participants, funds disbursement (e.g. insurance claims), and more.

The North America (NA) Manager, Visa Direct Client Solutioning/PIFs team is part of N.A. Visa Direct Product and is focused on building and optimizing a diverse and strong Visa Direct enabler ecosystem by powering Visa Direct payments through traditional and alternative enablement channels such as acquirers, processors, payment facilitators, software platforms, service providers and Fintech's. Our primary goal is to drive end-to-end implementation for new enablers and strategic merchants. Another part of this role will be to manage the PRM (Program Resource Management) tool and the PIF (Program Information Form) process that is used for all new program launches, facilitate new client onboarding and gather and propose enhancement requests to make the process and tools more user friendly. Finally, a key component of this role will also be to create client-facing and internal technical documentation including best practices for merchants, acquirers, processors, value added services that are essential for successful Visa Direct programs.

This will be a broad-reaching role with client interaction so organizational savvy, interpersonal and communication skills are critical as he/she will interface with all areas of Visa (sales, marketing, commercialization, legal, risk) and with leaders from some of our partners. Key characteristics of the candidate include being comfortable working and engaging in a matrix organization, exceedingly self-motivated with a proactive attitude, and an innately inquisitive nature. This is a critical and highly visible position in the product organization reporting to the Director – N.A. Enabler Solutioning and supporting the VP – N.A. Enabler Solutioning. Visa is looking for an individual that is a thought leader in payments with a proven track record of success in fast-paced environments with demanding timelines. 

Responsibilities: 

• Lead end-to-end implementation of Visa Direct for new enablers, strategic merchants and partners, working across cross-functional teams
• Lead and manage client meetings, drive issues to closure, document discussions to include action items and next steps and ensure completion of root cause analysis when necessary
• Coordinate the client onboarding & approval process via the PRM (Program Resources Management) tool
• Manage NA enhancement requests with global team for PIF/PRM improvements
• Create a playbook for North America that establishes best practices for Visa Direct transaction origination through multiple channels while delivering optimal performance
• Collaborate with cross-functional business, product, technology, client services & other teams to drive best in class client solutions & product offerings
• Communicate effectively with clients and internal stakeholders at various levels (including executive leadership)
• Have a solutions-oriented mindset to understand various Visa products (e.g. 3DS, Tokens, Account Verification, Account Name Inquiry, Yellow Pepper, Alias Directory, Cybersource, DPS etc.) at a deeper level to propose appropriate solutions to clients according to their needs through the delivery lifecycle (from concept through design, development, launch and post-launch)

Qualifications

Basic Qualifications
• 5 years of relevant work experience with a Bachelor's Degree or 2 or more years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Excellent communication, story-telling and presentation skills
• Expert level PowerPoint skills for client facing presentation development
• Expert level technical documentation skills including best practices for merchants, acquirers, processors, value added services that are essential for successful Visa Direct programs
• Critical thinker, strong organization skills, highly engaged and detail oriented
• Capacity to summarize findings from data, curiosity to deep dive on root cause of trends, and ensure highest level of quality/rigor in market analysis
• Have a can-do attitude to roll-up your sleeves with limited supervision and drive towards an end goal in a fast-paced environment
• Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to challenges and opportunities
• Strong team player, self-motivated and the ability to work independently at coordinating cross functional activities
• Obtain buy-in and proactively escalate issues at critical instances
• Basic understanding of technical schemes required. Knowledge or expertise strongly preferred

Preferred Qualifications
• 6+ years of relevant work experience with a Bachelor's Degree or 4 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3+years of experience with a PhD
• Knowledge of payments, Fintech, etc. is not required for this role, however, it is essential to bring curiosity about these topics and a desire to roll up your sleeves to help take open-ended and ambiguous areas of interest and help to bring clarity to the team.
• Both written and oral communication skills are critical in this role. The role will require extensive collaboration with multiple cross functional teams.

This position is open to locations in Palo Alto, San Francisco and Foster City.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.