Company Description
About Visa:
As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
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At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.
Job Description
The candidate will develop risk analytics, support client audits, contact center controls & compliance risk. Specifically focused on work from home efforts / workload support, building and streamlining controls and strategies to detect and mitigate call center fraud, protect consumers, Visa, and financial partners from fraudulent schemes.
Responsibilities
- Analyze trends, patterns from large or ad hoc data sets and build rules and strategies to improve efficiency in the fraud detection process
- Manage and develop fraud policies and processes to minimize call center type fraud
- Identify and build metrics for Key Risk Indicators (KRIs), reports and dashboards to monitor performance
- Manage communication with agents, supervisors, managers and QA to drive prioritization and awareness related to fraud events
- Provide feedback and business requirements to Product / Business / Technology team to build real time automated fraud models or tool enhancements that are able to detect emerging fraud trends
- Secondary point of contact for all client and operations audits, both internal and external.
- Proactively institutes reviews of current processes, systems and environment controls to identify areas that are non-compliant
- If audit issues are identified, partner with management team on closure of Management Action Plan (MAP) items
- Complete daily internal fraud identification process
- Independently work with all levels of management including Contact Center Sr. Leadership
Position can be based in either Miami or Austin
Qualifications
Basic Qualifications:
- 2 years of work experience with a Bachelors Degree or an Advanced Degree (e.g.
- Masters, MBA, JD, MD, or PhD)
- Strong quantitative analytical experience, including background with statistical analysis and database structure
- Ability to assess data, interpret ambiguous situations, and make decisions under pressure
- Knowledge in fraud prevention methods and detection tools
- Understanding of mitigating online fraud, such as account takeover, phishing, online card testing, etc.
- Risk Management experience with traditional and alternative payment methods
- Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action
- Understanding of cross-functional roles within an organization including vendor physical security, customer service, dispute processing, fulfillment and fraud prevention
- Creative, team-focused problem solving skills with drive for deadline completion
- Flexibility with schedule as job requires
- Expert level MS Office (Word, PowerPoint, Excel, One Note, Access)
- Travel maybe required but very limited
Preferred Qualifications:
- 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- 2+ years in risk modeling experience with transactional database in payment management or management equivalent desired
- Risk Framework creation / experience a plus
- Knowledge of mobile and multi-channel commerce solutions is a plus
Additional Information
Work hours: 8 hours - Regular Office hours
Travel: Position might require occasional travel for training or team meetings -
Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
All your information will be kept confidential according to EEO guidelines.