Support Operations Specialist

Virta is the first company with a clinically-proven treatment to safely and sustainably reverse type 2 diabetes and other chronic metabolic diseases without the use of medications or surgery. Our innovations in nutritional biochemistry, data science and digital tools combined with our clinical expertise are shifting the diabetes treatment paradigm from management to reversal. Our mission - to reverse type 2 diabetes in 100 million people by 2025.

The Support Operations Specialist at Virta supports our enrollment operations team. Their main responsibility is to provide clinical administrative support so Virta can safely and accurately enroll applicants in a timely manner. This position is responsible for the accuracy of all applicant health data which includes personal medical information, lab & EKG results and medical records.This positions collects, reviews, verifies, and enters information into appropriate systems and is responsible for verifying enrollment eligibility requirements are met. In addition, the Support Operations Specialist proactively reaches out to medical offices to obtain medical records and lab results.

We’re looking for a smart, kind, dedicated person to join us. You will have a strong desire to provide access to the Virta Treatment to the greatest number of people. The Support Operations Specialist is an organized, process-focused person with strong administrative skills and attention to detail, and who is willing to tackle any challenge!

Responsibilities:

  • Takes ownership in collecting all applicant data required for acceptance
  • Calls medical offices and lab clinics to collect applicant medical information
  • Collects, verifies, enters, and maintains applicant data including medical histories and lab data  in Salesforce
  • Creates bug reports and assists our product and development teams in bug testing
  • Verifies applicant eligibility data
  • Communicates clearly with Enrollment Advisors and supports Enrollment Advisors in addressing applicant needs
  • Proactively troubleshoots system issues
  • Answers applicant questions and provides customer support to applicants

90-day plan

  • Understand the existing enrollment processes
  • Proficient in Salesforce and all internal systems
  • Jump in and identify areas where we can improve!

Requirements:

  • College degree  and minimum of 2 years of work  experience required; medical office or healthcare experience preferred
  • Highly detailed oriented
  • Experience working in a team environment
  • Excellent communications - written and verbal
  • Task oriented
  • Punctual, reliable and able to tackle any ask, large or small
  • Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint
  • Multi-tasking ability
  • Demonstrates ownership in work product quality

Additional nice-to-haves:

  • Familiarity with Google Apps; i.e., Gmail, Docs and Sheets
  • Customer facing experience
  • Understanding of HIPAA regulations, and strict adherence to patient privacy
  • Experience working a fast-paced, metrics driven organization

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

  • You put people first and take care of yourself, your peers, and our patients equally
  • You have a strong sense of ownership and take initiative while empowering others to do the same
  • You prioritize positive impact over busy work
  • You have no ego and understand that everyone has something to bring to the table regardless of experience
  • You appreciate transparency and promote trust and empowerment through open access of information
  • You are evidence-based and prioritize data and science over seniority or dogma
  • You take risks and rapidly iterate

 

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided




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