ViacomCBS Streaming

Technical Support Representative , IT Broadcast

7 days agoHauppauge, NY

Paramount Global (NASDAQ: PARA, PARAA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.

Overview & Responsibilities

This is a hands-on position responsible for maintaining the technical integrity of Cloud and on-premise broadcast playout at a major Network Operations Center. The engineer will ensure that all broadcast and IT infrastructure technical areas and services are provided to the highest standards, and complete specific routine tasks as detailed by the supervisory and management staff.

Duties
• To provide technical support for all Broadcast Services related infrastructure, traditional playout systems, hybrid-cloud playout systems, and streaming technology to ensure the highest possible levels of technical and operational continuity to the ViacomCBS Networks services and client networks by maintaining core infrastructure and system health, signal path integrity and signal quality throughout. The individual will also play a meaningful role in supporting highly secure and highly scalable solutions for application systems that are hosted on-prem or in public cloud (Azure, AWS and Google Cloud)
• Ability to author well-written, detailed, technical documentation and Root Cause Analysis when required
• Proficient with a wide-array of software and hardware tools to analyze and troubleshoot network health and the flow of media streams in the baseband and IP domains
• Adhere to relevant policies and procedures
• Author basic scripts and queries to audit and deploy live changes into critical production environment
• Ensure completion of all administration and documentation pertaining to work carried out
• Ensure that open faults are logged, escalated, and resolved using incident management software
• Escalate to Management, Engineering Support, and/or Infrastructure teams during high-priority incidents or during a loss of services
• Evaluate and develop ideas for how to modernize and improve upon ViacomCBS's Broadcast and Technical Support services, including legacy processes, manual checklist automation, and service monitoring within the broadcast and infrastructure environments
• Configuration and troubleshooting of complex cloud-based and traditional broadcast playout support systems and global distribution models, including, baseband video/audio, encoding, multiplexing, and RF entities among other responsibilities
• Perform configuration and troubleshooting of infrastructure equipment. This includes, but is not limited to servers, windows, linux, MAC, mass storage devices, broadcast proprietary devices, RTOS based systems and IT infrastructure equipment
• Perform configuration and troubleshooting of networking devices. This includes, but is not limited to CLI-based device IP setup, firewall troubleshooting, VLAN and subnet configuration issues, identifying network routing problems, and multicast related issues
• Provide on-call support 24 hours, 365 days per year. Support may entail phone conference, remote support sessions, or physical presence at the facility to assist with equipment failure or other critical outages impacting ViacomCBS' systems
• Respond to technical emergencies with prompt triage and restoration of network outages
• Strong organizational and planning skills with ability to handle multiple time-sensitive assignments
• Use of technical drawings and documents to conduct diagnostics while under stress to restore failed systems
Work closely with ViacomCBS' L1, L2, and L3 teams for incident escalations as well as to help develop collaborative documentation which we can use during future incidents

Basic Qualifications

• 2 to 5 years' experience in Information Technology or Broadcast Media environment
• AAS Electrical Engineering, AAS Computer Science or equivalent required, BS Electrical Engineering or Computer Science preferred
• At least one foundational IT certification such as CCNA, MCP, CompTIA A+/Network+, VMware Associate is required

Additional Qualifications

• A minimum of one foundational cloud certification is highly desirable, including but not limited Microsoft Certified: Microsoft Azure Fundamentals, CompTIA Cloud+, AWS Certified Solutions Architect - Associate
• Ability to learn and exhibit engineering-level understanding of a variety of complex broadcast proprietary and IT infrastructure environments
• Clear understanding of potential business impact by Broadcast Infrastructure outages and service-level agreement breaches
• Superb communication skills, verbal, written and interpersonal skills
• Flexibility to working practices and current technology
• Knowledge of Symantec Altiris, Big Fix, WSUS and Red Hat Satellite for managing IT infrastructure preferred.
• Knowledge of Avaya ERS/VSP and Cisco router/switch experience preferred
• Knowledge of cloud-based fundamentals and current technological offerings of vendors such as Amazon AWS, Google Cloud, and Microsoft Azure
• Knowledge of Datacenter operations
• Knowledge of Network Management Systems as well as the protocols and their health monitoring methods
• Knowledge of operating system installation and scripted deployment tools
• Knowledge of remote support tools and out-of-band management, such as RDP, VNC, Telnet, and SSH
• Knowledge of scripting tools such as PowerShell, Bash or equivalent is required.
• Knowledge of basic network troubleshooting using ubiquitous OS tools (ex. ping, trace route, netstat)
• Knowledge of incident management, change management, configuration management databases, and ITIL terminology
• Knowledge of virtual environments such as VMware VCenter
• Self-motivated individual with experience working in a high-pressure environment delivering sound judgment with critical assignments
• Willingness to learn specific support profiles, with an emphasis on broadcasting and transmission technologies

Paramount is an equal opportunity employer (EOE) including disability/vet.

At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies, we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.viacbs.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to viacomaccommodations@viacom.com. Only messages left for this purpose will be returned.

Paramount believes in creating environments that allow our primary focus to remain on providing entertainment, education and information to our millions of viewers around the world. As part of this commitment to health and safety, Paramount requires COVID-19 vaccines for current U.S. employees, including all newly hired employees, subject to applicable law. Union employees are subject to the agreement reached between the Company and the applicable Union.

Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty

Client-provided location(s): Hauppauge, NY, USA
Job ID: CBS-32615

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