Sales Operations Specialist


Responsible for the development and improvement of all internal sales processes for the Specialty Channel. Ensure processes are aligned with Channel direction and Company brand standards.

ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Develop and improve all processes for Specialty Sales Team
  • Implement and test software and procedures including new process improvements
  • Work with other cross-functional departments to streamline and simplify processes that achieve goals quickly, effectively, economically and creatively; utilizing process improvement tools and techniques to improve, measure, and track progress
  • Develop and implement improved efficiencies and modernization of operational policies and procedures for Specialty Sales channel
  • Prepare periodic meeting presentations, training and support relative to needed sales process
  • Coordinate and manage efforts relating to other departments (Finance, MP&A, IT and Distribution)
  • Coordinate the distribution and development of the sales tools needed for all field sales employees and specialty retailers relative to early order period, product knowledge, launches, new sales initiatives and promotions
  • Communicate and advise on market challenges, opportunities, product updates, inventory, etc.
  • Manage and develop marketing materials for all channels of distribution and help create new materials as needed
  • Attend trade shows, special events, store openings, and visit specialty retailers as necessary
  • Present products and information in large and small group settings both internally and externally
  • Drive continuous improvement and ongoing management of sales systems
  • Be proactive in recommending, improving and implementing refined processes for sales team
  • Continue ongoing research and clarification about operational processes, objectives, and goals
  • Collaborate with other functional areas to develop new Operational processes, tools, and procedures to assist the field in delivering on their goals
  • Conduct testing of proposed process improvements
  • All other duties as assigned


  • Bachelor's degree in sales, business administration or related field or equivalent experience
  • 3+ years business management experience preferably in a customer service/sales environment
  • Project Management/account management preferred
  • SAP experience preferred


The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Align language to scaled career ladder language
  • Strong PC skills utilizing Microsoft Office
  • Strong initiative/self direction
  • Strong organizational and project management skills
  • Strong team player
  • Proven problem solving and analytical skills
  • Detail oriented with the ability to manage multiple tasks simultaneously
  • Excellent interpersonal, written and verbal communication skills including presentation skills
  • Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
  • Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced office environment


The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
  • Ability to work in a fast paced environment
  • Strong sensory skills, such as good eyesight, good hearing, and dexterity
  • Ability to operate office equipment, including computers, copiers, fax machines, and phones
  • Occasional travel to visit retailers and travel

Equal Opportunity Employer/Vets/Disabled

Vera Bradley is an Equal Opportunity Employer and Affirmative Action Employer. For more information, please click the following links:

Vera Bradley's Equal Employment and Affirmative Action Policy

Equal Employment Opportunity is The Law (in English)

Equal Employment Opportunity is The Law (in Spanish)

Equal Employment Opportunity is The Law (Supplement)

Pay Transparency

E-Verify Participation Poster (English)

E-Verify Participation Poster (Spanish)

Right to Work Poster (English)

Right to Work Poster (Spanish)

If you need a reasonable accommodation for any part of the employment application process, please send an e-mail to [email protected] Please include the accommodation you are requesting and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address.

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