Product Support Specialist (CRM)

Join one of the fastest growing companies in high tech! Veeva was named among the top fastest growing public technology companies on Forbes’ annual Fast Tech 25 list.  We build innovative SaaS solutions that include CRM, content management, and customer master data management for life sciences customers.

Follow us on Instagram @veevasystems or Twitter @VeevaCareers and @Veeva_EU and read the buzz, see our videos, and hear from our team about the innovation, people, and #lifeatveeva. Are you ready to innovate, inspire, and shape the future of the industry cloud? Make your best career move here!


Job Summary:

We are currently seeking a talented Product Support Specialist in Budapest, Hungary, to join our busy Product Support Team. You will be part of a young and exciting company that is already being recognised as a market leader in the Pharma CRM space. As a member of the Product Support team you will be charged with providing Tier 3 support to our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to work hard, be persistent and demonstrate “out of the box” thinking. Your contributions will be critical as the company continues to rapidly increase market share in Europe.

Responsibilities:

  • Support European Veeva CRM customers via phone and email
  • Troubleshoot and diagnose internal and customer related software issues
  • Create and maintain knowledgebase documents
  • Work closely with product management team to provide customer feedback and assist in product direction
  • Provide high quality assistance to various internal teams
  • Develop and maintain strategic relationships with customers


Requirements:

  • English (fluent)
  • Excellent Customer interaction skills
  • Knowledge of/Experience with relational databases, xml/html
Nice to Have:
  • Previous work experience in senior support roles working closely with engineering teams
  • Additional European languages
  • Prior CRM experience
  • Previous experience in the life sciences industry
  • Experience supporting users on mobile platforms (iPad, BlackBerry, iphone etc.)


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