Managed Services Consultant (Vault)

Join one of the fastest growing companies in high tech. Veeva is experiencing rapid growth as the market expands for industry-specific, cloud-based software solutions.  A pioneer in industry cloud, according to Forbes, "Veeva Systems is at the heart of two explosive megatrends: the cloud and life sciences." We build innovative SaaS solutions that include CRM, content management and customer master data management for life sciences customers ranging from emerging biotechs to the largest global pharmaceutical companies.
 
Read the buzz, see our videos and hear from our team about the innovation, people and life at Veeva. Are you ready to innovate, inspire, thrive, and shape the future of the industry cloud?   Start your best career move here ….
 
 
Job Summary:
Love consulting but tired of the travel?  Looking for an opportunity to do something new, exciting and with a clear value proposition for your customer?  Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision.  The Managed Services Consultant is a member of our Professional Services team who provides offsite, post-go-live application administration for Commercial Vault customers.  Veeva Vault, our cloud-based content management and collaboration solution, is used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical trials, quality management, manufacturing, sales and marketing.

This is a remote work position supporting multiple clients in a shared, dedicated capacity.  Qualified candidates must be located in the United States.
 
Responsibilities:

  • Provide post-go-live administrative support for multiple clients
  • Configuration of users and groups, document types, properties, lifecycles and workflows, picklists, notifications, and security
  • Bulk import/export of content and data
  • Ad hoc training of users and administrators
  • Analysis and deployment of new product features
  • Maintenance of production and sandbox environments
  • Creation of regular and ad hoc customer reports
Requirements:
  • Experience with configuring/supporting/implementing content management software
  • Customer service or consulting experience
  • Ability to quickly understand client requirements and needs and articulate potential solutions
  • Experience fulfilling customer needs and managing expectations
  • Excellent verbal and written communication skills
  • Proven ability to work remotely and independently in support of clients
  • Bachelor’s degree or equivalent relevant experience
Nice to Have:
  • Project management experience
  • Understanding of life sciences content management principles, types, and taxonomies
  • Understanding of life sciences compliance requirements
  • Experience with Veeva Vault, OpenText, Documentum / EMC, Liquent and / or Next Docs


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