Data Support Steward

Our Company

At 1,700 employees and growing and consistently strong financials (NYSE:VEEV), Veeva was named among the top fastest growing public technology companies on Forbes’ annual Fast Tech 25 list. We build innovative cloud solutions for some of the world’s largest pharmas and biotechs, and we need great people like you to make it happen.

Our Culture & People

Our core values are: Employee Success, Customer Success and Speed. We are innovators, collaborators, and thought leaders out to create best-in- class solutions that help our customers improve and extend human life. It’s genuine, straight-forward, and no fuss.

Job Summary

The Data Support Steward role is crucial in ensuring the integrity and quality of our core data ensuring customer success. The person would be responsible in keeping data accurate, complete, and up to date as well as providing outstanding customer service.

Responsibilities

  • Process requests originated from various customer sources
  • Validate various data elements using standard methods of research, such as the Internet and/or via telephone
  • Making required phone calls to targets for informational updates and verification
  • Applying newly verified data elements to core database records
  • Resolving duplications of existing core data elements
  • Documentation of actions taken and required notation
Requirements
  • BA/BS or equivalent degree
  • Proficiency (Read/Write/Oral) in English
  • Prior call centre and/or customer service experience mandatory
  • Ability to learn quickly and problem solving skills
  • Proficiency in Windows, Google apps, MS Office and other office software
  • Patient demeanor, people skills
  • Highly organized, attention to detail and focus on quality
  • Interpersonal skills
  • Receptive to feedback or constructive feedback 
Nice to Have
  • Basic technical computer maintenance skills, the ability to troubleshoot simple technical issues as they relate to maintaining a functional workstation
  • Experience with medical background, medical and life science industries, sales or market research experience preferred
  • Career interest in data services, quality control and assurance, customer relations and personnel supervision
  • Knowledge of terminology and data quality standards within the life sciences industry


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