Data Steward Manager

Join one of the fastest growing companies in high tech. Veeva is experiencing rapid growth as the market expands for industry-specific, cloud-based software solutions. A pioneer in industry cloud, according to Forbes, "Veeva Systems is at the heart of two explosive megatrends: the cloud and life sciences." We build innovative SaaS solutions that include CRM, content management, and customer master data management for life sciences customers ranging from emerging biotechs to the largest global pharmaceutical companies.

Read the buzz, see our videos, and hear from our team about the innovation, people, and life at Veeva. Are you ready to innovate, inspire, thrive, and shape the future of the industry cloud? Start your best career move here...

Job Summary:

  • Lead the team to provide high quality data validation service to customer
  • Work with team to support both internal and external data cleansing projects
  • Build and develop a high efficiency and stable team
Responsibilities:
  • Ensure team meets and exceeds productivity and quality standards
  • Persistently design and optimize processes to ensure best-in-class delivery
  • Actively manage staff on a regular basis to ensure issues are dealt effectively and efficiently
  • Recruit, coach, motivate, appraise, and retain team members
  • Interact with client for issue resolutions
  • Need to be an excellent data validator himself/herself
  • Support marketing and new business functions when required
  • Show operational expertise to clients
Requirements:
  • College or above degree
  • 5+ years prior Call Center supervisory experiences
  • Highly organized and results oriented
  • Persistence in pursuing operational excellence
  • Strong interpersonal and leadership skills
  • Good pressure resistance
  • Good command of English in reading and writing
  • Familiar with MS Windows, Browser, and Office
Nice to Have:
  • Knowledge in health care, life science, or pharmaceutical sectors
  • Experiences of presale or project management
  • Savvy of data issue identification


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