Customer Success Analyst

Responsibilities

  • Proactively research, devise and create innovative ways of adding value to Veeva’s client-base through the provision of data
  • Produce high-quality standard and customized data reports for presentation to clients, (utilizing appropriate software packages) to create engaging and compelling visualizations of the data
  • Lead discussions with Customer Success Managers to derive business and data rules to be used in data quality assessments
  • Identify, analyze, document and assist in resolution of data quality issues reported by Customer Success Managers and customers
  • Learn and articulate value propositions of Veeva CRM and Veeva Vault to customers

Requirements

  • 2+ years of experience in data analysis and problem solving with large amounts of data
  • Experience in data architecture, data warehousing, master data management, enterprise information integration and ETL
  • Ability to understand business processes, data entities, data producers, and data dependencies
  • Develop and deliver both oral and written communications on key findings, conclusions, and recommendations that are tailored to the appropriate audience
  • Action-orientated with the ability to meet deadlines and turnaround requests in short order

Preferred Experience

  • Bachelor’s degree in Information Systems or related field, or equivalent experience preferred
  • Veeva product knowledge
  • Experience working in pharma industry or life sciences vertical
  • Salesforce, SaaS or cloud computing experience



Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.


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