Customer Insights Manager

Join one of the fastest growing companies in high tech! Veeva was named among the top fastest growing public technology companies on Forbes’ annual Fast Tech 25 list.  We build innovative SaaS solutions that include CRM, content management, and customer master data management for life sciences customers.

Follow us on Instagram @veevasystems or Twitter @VeevaCareers and read the buzz, see our videos, and hear from our team about the innovation, people, and #lifeatveeva. Are you ready to innovate, inspire, and shape the future of the industry cloud? Make your best career move here!

Job Summary:

The Customer Success Analyst will take the lead on data analysis to establish benchmarks and KPIs to demonstrate the value our products provide our customers for our CRM Product.

Responsibilities:

  • Proactively research, devise and create innovative ways of adding value to Veeva’s client-base through the provision of data
  • Produce a range of high-quality standard and customized data reports for presentation to clients, (utilizing appropriate software packages) to create engaging and compelling visualizations of the data
  • Establish systems and processes for the automation of standard reports
  • Identify opportunities for the integration of third-party data-sources, where this can add value to the client deliverable
  • Work with members of the Customer Success Team in continually developing reporting and benchmarking
  • Learn and articulate value propositions of Veeva CRM to customers

Requirements:

  • 2-3 years of experience with the Salesforce.com datamodel
  • Familiarity with sales and marketing operations’ functions like selling models and go-to-market strategies
  • Strong analytical ability
  • Intermediate experience with SQL
  • Advanced proficiency in Microsoft Excel
Nice to Have:
  • Direct Veeva Implementation experience
  • Experience in Life Sciences
  • Pharma / client-side experience advantageous
  • Ability to engage clients directly


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