Infrastructure Operations Analyst - Technology Operations

With minimal oversight, provides Level III operations support which includes identifying, resolving or escalating hardware and/or software issues that span multiple technology domains.

Duties and Responsibilities

This staff member completes the following activities using proficient technical knowledge of distributed, mainframe and networking platforms:

  • Monitors and supports multiple technology domains/platforms through the use of monitoring tools and applications.
  • Identifies, diagnoses and resolves alerts that could impact system availability leveraging an escalation path when appropriate.
  • Addresses work requests in accordance with established service level commitments.
  • Recommends adjustments to workloads of the operating environment to provide optimum resources to applications, system jobs and testing.
  • Responds to system failures or threshold alerts and work with support or vendor teams to minimize business impact.
  • Writes and maintains documentation for the IOPS organization.
  • Trains and mentors staff and IT project teams providing guidance and consultation as required.
  • Administers systems by actively managing patching, routine maintenance and backups to include the scheduling and execution of related tasks.
  • Participates in all meetings related to change, incident or problem management.
  • Identifies and implements solutions to problem management opportunities. Identifies, diagnoses and resolves performance issues and trends impacting system availability or expected behavior and works to incorporate them into the problem management process.
  • Identify opportunities for improvement and participate in projects to enhance the operation.
  • Participates in special projects and performs other duties as assigned.



  • Undergraduate degree or equivalent combination of training and experience.
  • Minimum two years general experience and one year Information Technology experience.
  • Up to two years general business experience, including up to one year LAN Administrator or Tier I experience in technical specialty.
  • Good written and oral communication skills.
  • Good analysis and problem solving skills.
  • Working knowledge of the following practices and concepts: technical standards and deliverables, event triage and troubleshooting techniques, log files, network protocols.
  • Working knowledge of multiple IT platforms: AS/400, IBM mainframe, distributed systems, OS/390.
  • Working knowledge of current versions of the following products: Microsoft Office Suite, Visio.


Special Factors

Vanguard is not offering visa sponsorship for this position.

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